22.31.1 IRS Language Services
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Manual Transmittal

July 01, 2024

Purpose

(1) This transmits revised IRM 22.31.1, Multilingual Initiative, IRS Language Services.

Material Changes

(1) IRM 22.31.1.1 (6), Program Scope and Objectives, modified paragraph (6) to contain contact information and moved what was formerly IRM 22.31.1.1 (6), Program Goal, to IRM 22.31.1.1.1 (7), Background, as is required in Internal Controls.

(2) IRM 22.31.1.1.4, Program Reports, renamed to Program Management and Review as is required in the Internal Controls and its content, referring to the Customer Base Report, was moved to IRM 22.31.1.1.4 (1).

(3) IRM 22.31.1.1.4 (1), restructured to include more detail in (1) about the Customer Base Report and add (2) Program Effectiveness as is required in Internal Controls.

(4) IRM 22.31.1.1.5, Terms/Definitions/Acronyms, restructured to be Program Controls, and descriptions of decision tools and system access limitations was added as is required in Internal Controls.

(5) IRM 22.31.1.1.5 (2), Program Controls, changed “personal” [computer] to “IRS laptop” [computer] so there is no misunderstanding about computer being referred to.

(6) IRM 22.31.1.1.6, Terms and Acronyms, moved the content of IRM 22.31.1.1.5, Terms/Definitions/Acronyms to this subsection as is required in the Internal Controls.

(7) IRM 22.31.1.1.6 (1), Terms and Acronyms, changed the organization names Individual and Specialty Forms, and Publications and Business, Exempt Organizations and International Forms and Publications to Individual and Specialty Forms and Publications, and Business, Exempt Organizations and International Forms and Publications respectively, as per the April 7, 2024, reorganization and renaming.

(8) IRM 22.31.1.1.6 (2), Terms and Acronyms, removed W&I from the acronyms table as that organization name is no longer used per the April 7, 2024, reorganization, and added Transformation and Strategy Office (TSO) to acronyms as they are a relatively new organization and frequently request translations.

(9) IRM 22.31.1.1.6 (2), Terms and Acronyms, added Chief Data and Analytics Officer and CDAO to the table because RAAS is now part of CDAO, and removed Research, Applied Analytics, and Statistics and RAAS from the table.

(10) IRM 22.31.1.1.7, Related Resource, moved discussion about the Customer Base Report to IRM 22.31.1.1.4 (1), Program Reports, as per the guidelines for Internal Controls.

(11) IRM 22.31.1.2 (5), Limited-English Proficiency (LEP) Strategic Process, added TSO because they are a relatively new office and frequently request translations.

(12) IRM 22.31.1.2.1 (3), Language Services Executive Advisory Council (LSEAC) Strategic Process Responsibilities, changed “Research, Applied Analytics, and Statistics (RAAS)” to “Chief Data and Analytics Officer (CDAO)” because RAAS was subsumed by CDAO in a reorganization.

(13) IRM 22.31.1.4.2 (2), Language Standards, deleted the reference to Puerto Rican translations because IRS is moving away from using a separate Spanish dialect for Puerto Rico.

(14) IRM 22.31.1.5.1 (1), Identifying the Document For Translation, deleted the reference to Form 13779 because that form is not current nor currently available to stakeholders in the core repository.

(15) IRM 22.31.1.5.1.1 (3) (a), Requesting Translations of Non-Vital Documents, updated the name for Form 14078 to delete the phrase “Non-Vital Documents” because the updated form does not have that in its title.

(16) IRM 22.31.1.5.1.2 (3), Determining a Document is for Public Use, changed Terms/Definitions/Acronyms to Terms and Acronyms to reflect Interim Controls requirements.

(17) IRM 22.31.1.5.1.3 (1), Identifying a Language for Translation, changed Terms/Definitions/Acronyms to Terms and Acronyms to reflect Interim Controls requirements.

(18) IRM 22.31.1.5.2.1 (4), Determining Importance to Limited-English Proficient (LEP) Taxpayers, changed Terms/Definitions/Acronyms to Terms and Acronyms to reflect Interim Controls requirements.

(19) IRM 22.31.1.5.2.3 (2), Adding a Statement to the English Version, changed “Para asistencia en español, favor de llamar al XXX-XXX-XXXX. (For assistance in Spanish please call XXX-XXX-XXXX.)” to “Para obtener ayuda en español, por favor, llame al XXX-XXX-XXXX.” (For assistance in Spanish please call XXX-XXX-XXXX.)” because of a terminology update.

(20) IRM 22.31.1.5.4 (1), Processing a Translation Candidate, deleted the reference to Form 13779 because that form is not current nor currently available to stakeholders in the core repository.

(21) IRM 22.31.1.5.4 (2), Processing a Translation Candidate, deleted paragraph referring to Form 13779 because that form is not current nor currently available to stakeholders in the core repository.

(22) IRM 22.31.1.5.4.1 (2), Categorizing Documents, added phrase that there are no alternative means of obtaining the same information so that statement is consistent with IRM 22.31.1.1.5.1 (1), Defined Terms.

(23) IRM 22.31.1.5.2.3, Adding a Statement to the English version, updated Spanish phrase to be consistent with current terminology used for all translations such as documents and telephone announcements.

(24) IRM 22.31.1.6 (6), Over-the-Phone Interpreter (OPI) Service, corrected link to OPI coordinators list to reflect IRS’s updated intranet site.

(25) IRM 22.31.1.6 (7), Over-the-Phone Interpreter (OPI) Service, removed and replaced with IRM 22.31.1.6.2, OPI Service Feedback Process presenting a much more thorough description of the feedback process.

(26) IRM 22.31.1.6.2, Over-the-Phone Interpreter (OPI) Service Feedback Process, added to describe the most current feedback process.

(27) IRM 22.31.1.7.4, Transmitting Content Submission Packages to the Linguistic Policy, Tools, and Services (LPTS) Section, rewrote the process description because content owners now go through the Online Services Office for web page translations instead of submitting a Form 14078 directly to LPTS.

(28) Changes made throughout IRM, the organization names “Wage and Investment” and “W&I” changed to “Taxpayer Services,” and the role “Commissioner” changed to “Chief” as per the April 7, 2024, reorganization.

(29) Editorial changes made throughout the IRM, including:

Effect on Other Documents

IRM 22.31.1, IRS Language Services, dated June 20, 2023, is superseded.

Audience

All IRS employees

Effective Date

(07-01-2024)