Telestream Wirecast
Get help for Telestreamâs suite of digital media transcoding and workflow solutions
/icons/favicon.ico
If you are experiencing a crash in Wirecast, we recommend submitting your support logs to support through Support Assistant (Wirecast > Help menu > Send Support information > Send report).

This will help gather information that the engineers can use to diagnose problems that may arise.

For more information on how to use the support assistant, click here.

To look up your order history, the status of your order, and transaction details, please see the following ecommerce partners depending on your date of purchase.

You can view transaction details, order history, and receipts for your license, subscription, or Access Plans by going to our ecommerce provider's (2Checkout) Account Management site.

2Checkout – Manage My Account

Please contact our ecommerce partner, eSellerate, for an order lookup or via email: support@esellerate.net

If you purchased through a reseller, you will need to contact the reseller to recover your license.

Our software End User Licensing Agreement (EULA) states that you may only have your license activated on one (1) computer at a time.

You can reset your license by:

Deactivating the license on the original machine and install and activate the license on your second system.

Use our new "License Reset Tool" where you have 24/7 access to reset your own license key.

Here is some helpful information on how to deactivate and activate your license.

Wirecast – Activate/Deactivate your License/Serial Number Wirecast-Mac

Wirecast – Activate/Deactivate your License/Serial Number Wirecast-Windows

You can run your desktop product on one (1) computer at a time, per our software End User Licensing Agreement (EULA). If you have purchased multiple quantities of the product, you are authorized to install the software on that number of computers.

To activate your single license on a second computer you must first deactivate the license on the original machine and install and activate the license on your second system. How to deactivate and activate your license.

If a lecturer installs Remote Desktop Presenter on a laptop, you can broadcast their Keynote or Powerpoint presentation directly from that laptop. If the lecturer is demonstrating something using the laptop (like a 3D graphical animation), Wirecast can also broadcast this to viewers. Other programs including Excel also work perfectly with Desktop Presenter, allowing the speaker to spontaneously refer to data without having to create new slides. For more information, please see our knowledge base article.

First you need a Green Screen. There are many variations of this to select from. Wirecast Chroma Key also supports Blue Screen. To get the optimal Chroma Key you want to have the best lighting setup. Here is one way to light a Chroma Key scene:

The main light (place just to the side of the camera - brightest light). This is what you generally think of as "lighting".

The fill light - so talent has no dark areas/shadows (place on other side of camera - dimmer). This is what keeps your talent from having drop-out areas on them.

The back light - to light the edges of the talent (place behind talent). This is what cleanly separates the talent from the background.

Most USB webcams should work with Wirecast as long as they are supported by AVFoundation on Mac OS X and DirectShow on Windows. See our list of typical USB/Webcams.

If you run into problems, please check that you have the most recent versions of the drivers installed on your system. Your webcam maker's website should have details.

You will need to check that there is a "DirectShow" driver when using the camera on Windows, and a "VDIG" driver when using on Mac OS X. Very few webcam makers actually create a Mac OS X driver, so please check carefully before purchasing.