Faculty of Business and Law 1
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QUT
Honourary Award Recipient - Doctor of the University

Janine Walker AM

Janine Walker AM has been a leader in the human resources profession with extensive contributions in health, education, and broadcasting. Following a distinguished career in human resources leadership in large and complex organisations, and serving in many governance roles across diverse community, public and government organisations, she has since 2017 served as Chair of the Queensland Metro South Hospital and Health Board, one of Australia’s largest health services.

Janine Walker is also a Trustee Director of the Australian Retirement Trust, one of Australia’s largest superannuation funds. She also engages in consulting activities specialising in people and performance, and actively supports and mentors emerging women executives and leaders.

Ms Walker’s human resources leadership roles have included: Human Resources Director for the Princess Alexandra Hospital; Director of Industrial Relations for Queensland Health; and Industrial Director and General Secretary of the Queensland Public Sector Union.

Her previous governance roles have included member of the Board of the Australian Broadcasting Corporation (ABC) and Chair of the ABC Audit Committee. Other board and committee appointments have included membership of: the Vocational Education Training and Employment Commission; Australia New Zealand Foundation; All Hallows' School; Queensland Symphony Orchestra; and St Margaret's Anglican Girls' School Council.

An alumna of QUT, Ms Walker holds a Graduate Diploma in Business, Industrial Relations (1991), and a Bachelor of Education (Adult and Workplace Education) (2001).

In 2019, Ms Walker was awarded Member of the Order of Australia (AM) for her significant service to education, community, health, and to the media. She is a Fellow of the Australian Human Resources Institute, Australian Institute of Management, and a Member of the Australian Institute of Company Directors.

In recognition of her distinguished service to the community, QUT Council has awarded Janine Walker Doctor of the University.

Doctor of Philosophy

CROW, Kellie Tenielle

Thesis Title

Willing to Wait for It or Waste No Time? How Relationship Status and Cognitive Rigidity Affect Waits for Service Delivery

Supervisors

Professor Dominique Alexi Greer (Associate Supervisor)

Associate Professor Frank Mathmann (Principal Supervisor)

Citation

Waits for service are an inevitable part of the service delivery process. Across three decades of research, the field has typically assumed that consumers will have similar reactions to waiting. Instead, this thesis uses four studies to show that reactions to waiting are impacted by a consumer's relationship status. Specifically, people who are single are shown to be more likely to cancel a request for service if they must wait, when compared with people in romantic relationships. This occurs because partnered consumers have higher sensitivity towards sunk costs in consumption, whereas single consumers have lower sensitivity towards sunk costs.

KHAN, Maria Hameed

Thesis Title

Working in the Gig Economy: A Relational Perspective of Decent Work

Supervisors

Professor Robyn Petra Mayes (Associate Supervisor)

Dr Jannine Catherine Williams (Principal Supervisor)

Associate Professor Penelope Joy Williams (Associate Supervisor)

Citation

This thesis focused on advancing an understanding of the decent work of the gig economy from a relational perspective by interrogating three critical perspectives representing the triangular relationship underpinning platform-mediated care work. The insights from this thesis illustrate how relationality manifests in the complex social dynamics and interactions in work arrangements, ultimately contributing key relational dimensions to consider in examinations and interpretations of decent work in the gig economy and other work contexts.

ROJANAKIT, Patcharapar

Thesis Title

Sharing Economy in Emerging Economies

Supervisors

Professor Uwe Dulleck (Mentoring Supervisor)

Associate Professor Rui Torres de Oliveira (Principal Supervisor)

Citation

This thesis presents a study on the development of sharing economy organizations in emerging economies. The study identified and investigated major and minor impacts sharing economy firms receive from external business environment, including an examination on their internal strategies in containing the external forces. The study primarily uncovers five major external forces encompassing sociocultural, legal and political, economic, technological, and a novel semi-formal institutions determinant, while internal forces discussed were related to firms’ strategic resources and capabilities. Significant implications were provided in this research in relation to the advancement of the sharing economy pertain to theoretical, managerial, and policy practices.

ZHANG, Senlin

Thesis Title

Rule-Breaking and Entrepreneurs

Supervisors

Associate Professor Elliroma Baltazar Gardiner (Associate Supervisor)

Professor Peter Joseph O'Connor (Principal Supervisor)

Citation

This thesis focuses on entrepreneurial rule-breaking, a purposeful and discrete behaviour that entrepreneurs utilise to alleviate the regulating power of rules and institutions, which assists them to survive and thrive in the demanding entrepreneurial game. Challenging the popular belief that entrepreneurs are rule breakers and that their rule-breaking is rooted in deviance, a new construct - constructive rule beliefs - was conceptualised as a potential driver of rule-breaking and a theoretical model was proposed to explain how rule-breaking behaviour is embedded in social and commercial contexts. This research has important practical implications for entrepreneurs, policymakers, and society.