Twilio - About the Cloud Communications Company
Twilio is the leader in cloud communications. Learn how we're empowering developers to build the future of business communications.
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Twilio
CEO

Khozema Shipchandler is the Chief Executive Officer of Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands. Khozema brings over 25 years of experience, most recently serving as the President of Twilio Communications, where he was responsible for driving efficiency and innovation across the Twilio Communications business to deliver streamlined experiences that delight hundreds of thousands of businesses across the globe. He has also held the position of Twilio's Chief Operating Officer and Twilio's Chief Financial Officer. Before Twilio, he served in a variety of operating and financial roles at GE, across Industrial Internet, Corporate Audit and Aviation, in the US, Middle East and Singapore. He earned his Bachelor of Arts degrees from Indiana University, Bloomington. Currently, Khozema sits on the board of Smartsheet and Ethos.

Chief Legal Officer

Dana R. Wagner has worked in a variety of senior positions in technology companies and in government. Currently he is the Chief Legal Officer, Chief Compliance Officer and Secretary at Twilio, where he oversees the company's legal, compliance and policy affairs. Wagner previously served as the Chief Legal Officer of the biotechnology company Impossible Foods, where he led the legal, policy, quality control and security functions. Before that, he was the founding General Counsel of the financial technology company Square (now Block), where he built and led the legal, government relations, compliance and security teams. Earlier in his career, he led antitrust and consumer protection matters at Google, and he held various positions in the U.S. Department of Justice. Wagner received his undergraduate degrees in Economics and Comparative Literature from the University of California-Berkeley and his J.D. from Yale Law School.

Chief People Officer

Christy is Chief People Officer at Twilio where she leads the company’s global People team. She is responsible for driving the talent development and acquisition strategy, and building infrastructure to support a thriving culture of belonging, diversity and inclusion across the company. Previously, Christy was Senior Vice President and Chief People Officer at Box, which she joined with 20 years of experience in culture development, talent strategy and learning and development. Prior to Box, she held human resources leadership positions at Medallia, HP Software and The Home Depot. Christy holds a Bachelor of Arts in Political Science from the University of Connecticut.

President, Twilio Segment

Thomas Wyatt is the President of Twilio Segment, the customer data platform that thousands of companies use to make real-time decisions, accelerate growth and deliver world-class customer experiences. Thomas is responsible for driving product innovation, go-to-market execution and the overall success of the Segment business. Most recently, Thomas served as the Chief Product & Strategy Officer of People.ai, a pioneer in bringing AI-powered data capabilities to go-to-market teams. Previously, he was the Chief Marketing & Strategy Officer of AppDynamics, a leader in application monitoring and intelligence. Prior to that, he spent over a decade as a VP/GM for a range of businesses spanning data & analytics, cloud infrastructure, communications, and video at Cisco. He holds his bachelor’s degree from Syracuse University.

Chief Product Officer, Twilio Communications

Inbal is responsible for R&D, product innovation, and resiliency and trust for the Communications business. She is committed to empowering customers, and passionate about equipping developers with products and services that elevate their experience and productivity. Prior to Twilio, she led R&D, Marketing and GTM teams at GitHub, Amazon/AWS and Microsoft. Having served as a GM and Chief Product Officer for most of her career, Inbal specializes in crafting solutions that maximize customers’ business-critical outcomes. She is among the pioneering technologists who applied AI to solve complex technical and business problems. Inbal received a Master’s in Mechanical Engineering from Tel Aviv University, and a B.Sc in Aerospace Engineering from Israel Institute of Technology.

Chief Marketing Officer

Chris Koehler is Chief Marketing Officer at Twilio. He is responsible for the company's global marketing strategy. Previously, Chris was the CMO of Box, Inc. Prior to Box, Chris spent more than 25+ years leading Marketing, Customer Success, Solution Consulting, Demand Generation and Enablement teams at Adobe Systems, E*TRADE Financial, SunTrust Bank, and Claritas.

He holds a B.S. in Marketing from George Mason University, an MBA from Georgia State University, and was a graduate of the Harvard Business Analytics Executive Education Program.

CEO, Twilio

Khozema Shipchandler is the Chief Executive Officer of Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands. Khozema brings over 25 years of experience, most recently serving as the President of Twilio Communications, where he was responsible for driving efficiency and innovation across the Twilio Communications business to deliver streamlined experiences that delight hundreds of thousands of businesses across the globe. He has also held the position of Twilio's Chief Operating Officer and Twilio's Chief Financial Officer. Before Twilio, he served in a variety of operating and financial roles at GE, across Industrial Internet, Corporate Audit and Aviation, in the US, Middle East and Singapore. He earned his Bachelor of Arts degrees from Indiana University, Bloomington. Currently, Khozema sits on the board of Smartsheet and Ethos.

Chair of the Board, Twilio & Operating Partner, Bessemer Venture Partners

Jeff Epstein is Chair of the Board for Twilio. He is also an Operating Partner at Bessemer Venture Partners, where he specializes in marketplaces and enterprise software. In addition to Twilio, he serves on the Boards of Directors of Kaiser Permanente, Booking Holdings, Shutterstock and several private companies. He is also a lecturer at Stanford University.

He is the former Executive Vice President and Chief Financial Officer of Oracle, one of the world's largest and most profitable technology companies, with a market value of over $150 billion.

Prior to joining Oracle, Jeff served as Chief Financial Officer of several public and private companies, including DoubleClick (sold to Google), King World Productions (sold to CBS) and Nielsen's Media Measurement and Information Group. Earlier in his career, he was an investment banker at The First Boston Corporation.

He holds an MBA from the Stanford University Graduate School of Business, where he was an Arjay Miller Scholar, and a BA from Yale College, where he graduated summa cum laude, Phi Beta Kappa.

Executive Vice President, Security, Compliance, Identity and Management at Microsoft

Charlie Bell is the Executive Vice President, Security, Compliance, Identity and Management at Microsoft where he works to make the digital world secure and safe for everyone. He brings to Twilio’s Board of Directors more than four decades of experience in the technology industry – from developing space shuttle software to leading the creation of Amazon Web Services’ decentralized engineering system and now as Microsoft’s most senior cybersecurity executive.

Prior to Microsoft, Charlie spent nearly 25 years at Amazon, much of his time spent as a leader of Amazon Web Services, his last role being Sr. Vice President. He grew the AWS business to what it is known for today, the broadest cloud services offering in the world. Before his time at Amazon Charlie was at Oracle for seven years, growing to become Director of Oracle's Professional Services organization responsible for working with some of Oracle's largest customers to deliver data-based solutions involving both partner applications and customer-developed software. Charlie began his career in Boeing as an engineer, during his time there he played a key role in missions such as STS-61B and the Hubble Space Telescope deploy mission, STS-31.

Charlie has served on Twilio’s Board since March 2023.

CEO, Numenta

Donna is a serial entrepreneur best known for her work as CEO of Palm Computing and then Handspring, pioneers of the first successful handheld computers and smartphones. Previously, Donna spent 10 years in a multitude of sales, sales support, and logistics functions — both at Apple and at Claris, an Apple software subsidiary. She founded Numenta with her long-time business partner, Jeff Hawkins, in 2005. Numenta has a two-pronged mission — to figure out how the brain works and then apply it to create more powerful machine intelligence.

Donna earned a B.A. from Yale University, and an M.B.A. from Harvard Business School. She currently serves on the boards of Numenta and Twilio (NYSE: TWLO). Donna also served on the board of Yale University from 2006-2018, including two years as Senior Fellow.

Venture Partner, New Enterprise Associates

Jeff joined NEA in 2018 as a Venture Partner on both the technology and healthcare investing teams.

Jeff served as chairman and CEO of GE for 16 years where he revamped the company’s strategy, global footprint, workforce and culture, transforming it into a simpler, stronger, and more focused digital industrial company. During his tenure, he led several innovative transformations which doubled industrial earnings, reshaped the portfolio, re-established market leadership, grew a strong share position in essential industries, and quadrupled emerging market revenue. Prior to being appointed Chief Executive Officer in 2000, Jeff held several global leadership roles at GE in the Plastics, Appliances, and Healthcare businesses and became an Officer of the company in 1989. He has been named one of the "World’s Best CEOs" three times by Barron’s, and while he was CEO, GE was named "America’s Most Admired Company" by Fortune magazine and one of "The World’s Most Respected Companies" in polls by Barron’s and the Financial Times. He has received 15 honorary degrees and numerous awards for business leadership.

Jeff earned a B.A. degree in applied mathematics from Dartmouth College and an M.B.A. from Harvard University. He currently serves on the board for NEA portfolio companies Collective Health, Desktop Metal, and Radiology Partners, and is a member of The American Academy of Arts & Sciences. He and his wife have one daughter.

Former Governor of Massachusetts

Originally from the South Side of Chicago, Patrick came to Massachusetts at 14, when he was awarded a scholarship to Milton Academy through the Boston-based organization A Better Chance. After Harvard College and Harvard Law School, he clerked for a federal appellate judge and then launched a career as an attorney and business executive, becoming a partner at two Boston law firms and a senior executive at Texaco and Coca-Cola. In 1994, President Clinton appointed Patrick to the nation’s top civil rights post, Assistant Attorney General for Civil Rights.

In 2006, in his first bid for public office, he became Massachusetts’ first African-American governor. In his two terms as Governor, Patrick oversaw the expansion of affordable health care to more than 98 percent of state residents, launched initiatives stimulating clean energy and biotechnology, won a national Race to the Top grant, and steered the state out of recession to a 25-year high in employment.

From April 2015 to December 2019, he served as a Managing Director of Bain Capital LLC, where he focused on investments that deliver both a competitive financial return and significant positive social impact. He is the Founder & Chairman of TogetherFUND, a political action committee to support progressive politics and grassroots groups working to drive turnout and engagement among disenfranchised and marginalized voters.

Patrick is a Rockefeller Fellow, a Crown Fellow of the Aspen Institute, and the author of two books, A Reason to Believe: Lessons from an Improbable Life and Faith in the Dream: A Call to the Nation to Reclaim American Values.

Former Senior VP, Cisco Asia-Pacific, Japan, and China

Miyuki Suzuki brings to Twilio’s board more than four decades of technology leadership and board member experience in B2B and B2C companies across industries, including telecommunications, hosting and managed services, networking and collaboration and cyber-security. She has leadership expertise across global markets, particularly in the Asia Pacific region, bringing with her a breadth of experience as Twilio continues to expand globally.

In addition to Twilio’s board, Suzuki also serves on the boards of Western Digital Corporation, JERA Co Inc, and MetLife Japan KK. Most recently, Suzuki was a senior executive of Cisco Systems, her last role being that of Senior Vice President of Cisco Asia-Pacific, Japan, and China. Prior to Cisco, Suzuki led a variety of organizations including serving as President of KVH Co. Ltd (a Japanese telecommunications and IT services company), and the CEO of LexisNexis for Asia Pacific. She also served as Jetstar Japan's inaugural CEO, building the airline into one of the largest and fastest growing in the country. Previous roles also include working as the Executive Vice President of Consumer Business at Japan Telecom, and as the Managing Director for Reuters South East Asia. She holds an honors degree in history from Oxford University.