Philly311 | Homepage
Providing access to City government, delivering updates and information, and working with City departments to improve Philadelphia.
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City of Philadelphia
Philly311

Providing access to City government, delivering updates and information, and working with City departments to improve Philadelphia.

Philly311

What we do

The Philly311 contact center is Philadelphia’s customer service center for non-emergency inquiries. Requests for service can be submitted via telephone, mobile application, and web application. We will get your request to the right department and update you as the situation changes. Together, we develop valuable insights that help improve our city.

Philly311 can help you:

Submit a service request or report an issue.

Track status updates for requests you submitted.

Look at nearby community requests.

Find frequently asked-for information.

Philly311 contact center

Calls: The contact center answers calls to 311 from 8 a.m. to 8 p.m., Monday through Friday. If you’re outside of Philadelphia, call (215) 686-8686.

Walk-ins: The Philly311 walk-in center is open from 8 a.m. to 4 p.m., Monday through Friday.

Download our free Philly311 mobile app

Apple users can download the app on the App Store.

Android users can download the app on Google Play. If you have trouble launching it, go into its settings and clear the app’s storage and data.

Connect

Address

City Hall

Room 167

Philadelphia, PA 19107

Phone: 311 (within Philadelphia)

(215) 686-8686 (outside Philadelphia)

Social

Search the Knowledge Base

The Philly311 Knowledge Base contains answers to common questions about City services.

Staff

Name Job title Email Phone # Social Jocelyn Jones Executive Director

jocelyn.jones@phila.gov Christina McDonald CRM Operations Manager

christina.McDonald@phila.gov Daniela Ramos Contact Center Manager

daniela.ramos@phila.gov Lori Roberts Community Engagement, Partnership, and Outreach Manager

lori.roberts@phila.gov

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