311
As a resident of Columbus, 311 is your one stop shop for all non-emergency City services.
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Welcome to the 311 Customer Service Center!

Update: As of Wednesday, July 31st, the 311 website and mobile app are accepting service requests.

Select "Submit Request" to begin a new 311 request. Use “Account Login” to create or login to your 311 account.

As a resident of Columbus, 311 is your one stop shop for all non-emergency City services. See below to learn more about how 311 works for you.

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Contact 311

24 hours a day

Online at - columbus.gov/311

Email at - 311@columbus.gov

Mobile App - Download CBUS 311 for iPhone

Mobile App - Download CBUS 311 for Android

Monday - Friday 7:00 AM - 7:00 PM

Call (614) 645-3111

Sign up for Updates

Sign up for email updates from the Department of Neighborhoods and other City Departments.

Language Access Information

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Emergency Phone Numbers

Police or Fire Emergency

Dial 9-1-1

During Non-Business Hours

Water Emergency

(614) 645-7788

Electric Emergency

(614) 645-7627

Sewer Emergency

(614) 645-7102