P2208: Oracle - Question & Answer Document For Oracle AppsWorld
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GOVERNMENT EXHIBIT P2208

ORCL-EDOC-00244079

ORACLE

QUESTION & ANSWER DOCUMENT FOR

ORACLE APPSWORLD

San Diego - January 19-22, 2003

Introduction

Delivered by customers, partners and Oracle experts - the third annual Oracle AppsWorld is the only e-business conference and exhibition designed for business professionals, e-business strategists and technology experts. While at the conference, you can attend more than 170 technical sessions, case studies, hands-on sessions, and panels covering all areas of the E-Business Suite. This year, participants can receive CPE education credits for specific sessions. Check your show directory for session names. In the Exhibit Hall, attend the 11i Theater, meet Oracle Executives in the Guru Lounge and see more than 130 live product demonstrations. In addition, the Exhibit Hall has more than 150 partners exhibiting complementary products.

This document has been developed to provide you with the most up to date information on important Oracle topics. Topics include: Oracle product information, including the Daily Business Intelligence. E-Business Suite technology, globalization, multi-org architecture, training, documentation, support information and much more. The table of contents on page 2 will assist you in quickly locating the information you are most interested in. This document should be a valuable resource for you and others in your organization.

Oracle AppsNet: The Community for the Oracle E-Business Suite - http://appsnet.oracle.com/

Oracle AppsWorld Online: For User, By Users-All Day, Even day -

http://www.oracle.com/appsworld/online/

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Table of Contents

Key Contacts

Product Information

Daily Business Intelligence/Business Intelligence

Applications Technology

Upgrade Process

Globalization

Multi-Org Architecture

Miscellaneous-Enhancements, Industries, Archive/Purge

Training

Documentation

Support

E-Business Suite Maintenance

Pricing

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Who are the key Oracle representatives responsible for the Development, Marketing, and Support of the Oracle E-Business Suite?

E-Business Suite Product Development:

Overall: Ron Wohl Advanced Planning: Nadeem Syed Advanced Pricing: Tony Maxey, Nitin Hase Analytical Applications: John Schoenherr Applications Technology: Cliff Godwin Asset Maintenance: Hart Levy Benefits: Robert Watson

Business Intelligence:

Kurt Robson Configurator: Doug Sonza Contracts: Tony Gaughan Customers Online: Steve Miranda Discrete Manufacturing: Rick Jewell E-Commerce: Andrew Kass Finance: Steve Miranda HR Intelligence and Recruitment: Deepjot Chhabra HRMS Public Sector. Federal. Total Comp Robert Watson Human Resources Suite: Joel Summers Interaction Center: Matthew Self Internet Procurement & Oracle Exchange: Vance Checketts Learning Management: William Dwight Manufacturing and Supply Chain: Don Klaiss Marketing: Lawrence Lindsey Order Management Suite: Drew Campbell Order Management: Josh Gould Payroll. Time and Labor. Globalizations: Clive Swan Process Manufacturing: Doug Souza Product Development Exchange: Kurt Robson Projects: Jeanne Lowell Sales: Muhi Majzoub Sales. Marketing. eCommerce Suite: John Wookey Service: Chris Balkenhol/Andrew Kass? Shipping: Saverio Ferine

Carole Weir Sourcing: Dave Stephens Strategic Enterprise Mgt (SEM): John Schoenherr

Kurt Robson Warehouse Management: Jon Chorley Release Management: Greg Seiden E-Business Suite Marketing: Mary Lou Smulders

Industry Development:

Aerospace & Defense:

(Europe) Manish Modi

Robert Azavedo

Automotive:

Drew Campbell

Jim Farley

(Europe) Francois Richard

Consumer Packaged Goods:

(Europe)

Jeff Wexler

Mike Mace

Financial Services:

(Europe)

Greg Jones

Peter Middleton Government - Financials: Steve Miranda Government - HRMS:

(US) Robert Watson

Steve Perkins

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Healthcare:

(Europe) John Wookey

Charles

Scatchard

Higher Education: John Wookey

Higher Education - HRMS:

(US)

Robert Watson

Ron Police High Technology & Semiconductor :

(Europe) Manish Modi

Georg Reindl Pharmaceutical:

(Europe) Sohaib Abbasi

John Murray Telecommunications:

(Europe) Chris Balkenhol

Lars Wolstrom

Industry Marketing:

Fred Studer

Richard Rogers

Services: Overall: Mojdeh Eskandari Support: Overall: Mike Rocha Applications - Americas: Kurt Larsen Applications - EMEA: Bob Vangeel Applications - APAC: Ann Farrant

Rajeev Shroff Japan: Minoni Hoshina Consulting: Overall: Keith Block Education: Overall: John Hall

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Product Information

What are the benefits of the E-Business Suite?

Why Consider Oracle E-Business Suite

Oracle E-Business Suite is a comprehensive set of enterprise-wide business applications that runs entirely on the internet. Whether you implement one module or the entire suite. Oracle E-Business Suite can help you make smarter decisions with better information, share unified information across the enterprise reduce IT expenses, and run your business more efficiently.

Architecturally, Oracle E-Business Suite is:

Integrated, Yet Modular

Managing a tangle of connections between point solutions is extremely costly and complex. Any time you update a point solution, you must go back and review all integration points and potentially update the integration software. Oracle E-Business Suite is engineered to work together as an integrated system on a common IT infrastructure. You can seamlessly pass information from one application to another without incurring incremental integration costs. While Oracle's applications are integrated - they are also modular. Based on your business needs, you can implement one module, several modules, or the entire suite. Oracle's open, standards-based architecture allows you to easily integrate into a heterogeneous environment, enabling you to fully leverage your investment in existing applications.

Built on a Common Data Model

When you maintain information in multiple silos, no one in your organization has a complete, real-time view of your data. Oracle E-Business Suite is the first and only comprehensive set of applications for the enterprise that is integrated around a single, common data model. Oracles unified information architecture consolidates data from Oracle and non-Oracle applications and allows a consistent definition of customers, suppliers, partners, employees, and all business entities across the enterprise. You create a single global definition so that everyone, worldwide, is accessing the same data. Oracle's single, common data model ensures accurate and consistent information and transaction flows across all applications.

Runs on a Single Global Instance

The best-of-breed approach fragments a company's business processes and information into separate application systems and separate databases, a common and costly mistake. With financial data in one database, human resources data in another, and so on, it makes it nearly impossible to collaborate and access information across geographies and business processes. Oracle E-Business Suite, the first and only comprehensive set of applications able to run on a single global instance, allows you to maintain your enterprise-wide data in one place. This provides the foundation for complete and consolidated information such as sales positions, inventory levels and revenue across all organizations, lines of business, products, and geographies. Once information resides in the same instance, executives, managers, and users at all levels can query in a variety of ways for personalized, on-demand business intelligence. With fewer instances, it is easier to share information across organizations, enabling better cooperation and greater productivity across departments. This also eliminates the IT costs associated with duplicate data centers, hardware, and multiple databases around the world. With consolidation you can create shared service centers more easily to further decrease costs and increase operational efficiencies.

Companies can manage their worldwide operations using a single, standard installation providing consolidated data globally while ensuring fiscal and statutory compliance around the world. Oracle offers a truly global product that supports multiple languages, multiple currencies, unique global business practices, and local statutory and regulatory requirements.

Functionally. Oracle E-Business Suite Enables You To:

Automate All Business Processes

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Many businesses have a variety of disparate systems that focus on independent functions such as sales, purchasing, order management, and manufacturing. Typically, these systems are not designed to work together, resulting in multiple silos of information and non-integrated business transactions. Oracle's applications are engineered to work together to automate end-to-end business processes, across both front-and back-office operations. Oracle E-Business Suite is the industry's most functionally complete set of business applications. It streamlines every area, including marketing, sales, service, contracts, order management, procurement, supply chain, manufacturing, financials, projects, human resources, and professional services automation. Oracle has leveraged extensive industry and implementation experience to develop standard, automated processes that are based on leading business practices.

Collaborate with Trading Partners

Historically, business applications were focused on improving a company's internal functions. Oracle E-Business Suite extends internal process support beyond enterprise boundaries to include customers, suppliers and other trading partners. Collaboration enables you to include your customers and suppliers earlier in product development, planning, procurement, order fulfillment, and other business processes. You can easily share real-time information with partners such as designs, forecasts, orders, and delivery status. Linking your enterprise with your customers and suppliers offers global visibility and enables bi-directional flow of business information. For instance, your customers can easily configure, price, and order products in real time on a web store, and the order information flows seamlessly to order management and shipping for fulfillment. Similarly, suppliers can get self-service access to orders, schedules and payment status on their personalized portal, accessible through a simple web browser. Connecting enterprises enables you to rapidly respond to dynamic market conditions while improving your ability to meet customer commitments.

Deliver Integrated Intelligence

You can spend millions of dollars on application software and still not be able to collect, let alone effectively distribute, the information that is critical to keeping your business profitable. Oracle E-Business Suite is the only comprehensive software that can provide immediate access to high-quality-business intelligence. Every application in Oracle E-Business Suite can run in one global instance. All the applications work together and share the same information. The result is a comprehensive suite of applications that provides information which is displayed in customizable portals, revealing critical details such as inventory levels, headcount, revenue, and expenses--across all organizations, lines of business, products, and geographies. Oracle's integrated intelligence spans all areas of your business and is for use by all people--including executives, managers, employees, customers, suppliers, and partners.

Because the business intelligence systems and the data sit in the same system, you no longer wait for data to pass through a separate data aggregation and analysis system. You get up-to-date business information that reveals the state of your business every day, relative to past, present, and projected performance metrics. This allows your decision makers to reach more informed conclusions, make daily corrections, and drive the business towards achieving its profitability goalsdaily, not monthly or quarterly.

Available in a Hosted Environment

Stop Wasting Money Managing Your Applications

Managing your software, systems and hardware is costly and time consuming. When employing an in-house deployment and management model, you must hire and educate your in-house IT staff and invest in expensive equipment to run your systems. With Oracle E-Business Suite Outsourcing, Oracle experts host, monitor, administer, upgrade, and maintain your Oracle software so you do not have to hire additional IT staff or make further IT infrastructure investments. Oracle Applications experts are managing and maintaining your software so they can detect and resolve product support issues more quickly and efficiently. Upgrades are easy as Oracle handles both point release and major updates. And you benefit from having Oracle experts always keeping your systems on the latest version of the Oracle E-Business Suite. On average, Oracle customers save up to 50% in IT costs and achieve up to 50% better service. (Source: IDC The Financial Returns of Software as a Service. March 2002).

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How does Release 11i reduce IT expenses with the lowest-cost deployment options?

For companies looking to reduce IT costs, Oracle E-Business Suite 11i applications can be delivered as a service over the Internet. Oracle E-Business Suite Outsourcing provides customers with an extremely low-cost deployment option. With E-Business Suite Outsourcing, Oracle manages the availability, security, changes, and performance or the E-Business Suite allowing customers to focus on their core competency of running their businesses and controlling operational expenses.

With E-Business Suite Outsourcing. Oracle Consulting or an authorized implementor installs Oracle's software on your servers or Oracle servers, and Oracle provides applications experts who maintain your software and hardware. Oracle provides a complete service offering and you access the applications through a secure browser. IDC and Gartner both say that the cost to manage enterprise applications can be up to 4x the purchase price of the software per year.

Our customers are saving up to 84% of their business expenses by lowering implementation costs, upfront capital costs and ongoing IT maintenance expenses. In addition, companies have saved on implementation time by as much as 75%.

Oracle Consulting continues to reduce the time frame required to implement Oracle Applications by leveraging client experience to develop rapid implementation services such as Business Flow Accelerators and to decrease the time and cost of implementation through E-Consulting.

Business Flow Accelerators

Oracle Business Flow Accelerators are Oracle Consulting offerings that provide a pre-configured baseline for implementing the business flows inherent in the E-Business Suite. Designed for large to medium-sized organization in a variety of industries. Business Flow Accelerators help customers around the world solve their business problems, reduce risk and realize a very fast return on investment (ROI).

E-Consulting

E-Consulting is a service delivery option enabling Oracle Consulting to provide implementation services over the Internet E-Consulting includes web-based project collaboration work spaces, 24x7 availability of offsite consulting experts located around the world for real-time or project oriented work, and pre-seeded project work spaces to get customers up and running quickly. Once a company starts the implementation with Oracle Consulting, we can deploy consultants around the world to collaborate over the web to expedite implementation timeframes. Consultants in remote locations are able to collaborate on projects on 24x7 basis. By fully leveraging, our resources, we're able to get customers up and running quickly and at a lower cost.

Applications Implementation Methodology

Our methods and tools are evolving to meet the challenge of the marketplace for faster, more cost effective implementations, AIM for business flows is the latest release of Oracle Consulting's proven Application Implementation Method (AIM). It incorporates changes that support the use of Oracle business flows, associated software environments, and tools, to keep the focus of an implementation on business processes and benefits, instead of software features and functions. Some of the key changes in the method include:

Rapid establishment of a pre-configured, proven application environment based on Oracle business flows to provide customers early access to a working application instance.

Use of Oracle's standard business flows as a starting point for defining the customer's future business processes.

Employment of hands-on, iterative Conference Room Pilot (CRP) evolutions, throughout the project lifecycle, to converge on a tailored solution that best meets the customer's business needs.

In addition to these programs. Oracle has developed several product solutions to help reduce the cost of implementing an applications solution. Beginning with Release 11i, the Rapid Install is a new way to install Oracle Applications and its required technology stack. The product has been made available at all 11i maintenance levels. Rapid Install replaces the One-hour Install, which was the primary installation

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utility for Release 11.0. Using the Rapid Install, you unload the applications and all required technology components into an Optimal Flexible Architecture (OFA) compliant configuration on a single node (machine) or multiple nodes by responding to a few setup questions and then letting the Rapid Install do the setup for you. Thus, new customers will reduce their installation time significantly as steps such as installing database objects and generating forms and reports are obviated. The Rapid Install also configures and starts all server processes, thereby reducing many manual configuration steps after the installation. For Release 11i, upgrade customers can also benefit as they can utilize the pre-configured technology stack for the new release and the pre-built Oracle Applications forms, reports and executables.

How does Release 11i architecture support integration, common data models, and a single global instance?

Sales

Becoming an e-business requires using the power of the Internet to become more efficient, increase sales, and retain customers. Oracle Sales applications enable sales professionals to be more effective by providing them with up-to-the-minute prospect, customer, and product information whenever and wherever they need it. This integrated approach also enables organizations to become more efficient by allowing salespeople to use whatever interface best fits their needs  a laptop, a handheld device  or other. Oracle Sales applications help organizations achieve their goal of higher customer retention by ensuring that customers have a consistent level of service regardless of how they interact with an organization  over the phone, through the Internet, with the direct salesforce, or via partners and resellers. While this high level of service is constantly achieved, costs are also lowered through increased selling effectiveness and the collaboration of sales and customer information.

In addition, our focus on developing solutions for sales is not just-reactive. We are committed to delivering tools that help organizations sell. This includes Quoting and Proposals systems that help your sales organization close more business. By integrating our sales tools with the full Oracle E-Business Suite, we make this process both more comprehensive and more cost effective.

Marketing

Oracle Marketing's integration with the Oracle E-Business Suite ensures that customer information is based on a single source. The result is that the marketing organization is connected and informed by other departments within the enterprise on customer history, preferences and data. Through this collaboration with other departments, marketing can leverage complete customer information from customer service and sales, as well as back office operations, to identify cross sell and up sell opportunities as the basis for creating effective marketing campaigns. Oracle Marketing is also workflow driven so that routine tasks are automated and streamlined allowing marketers to focus on key marketing objectives rather than administrative minutiae.

Service

Using Oracle Service applications global organizations can offer 24x7 customer support around the globe, eliminating the need for staff overtime in any given area. Rather than waking a service representative up with a pager, or maintaining a full night shift, global businesses can take a follow-the-sun approach by establishing call centers around the world to cater to different time zones. However, in order to successfully run a global operation, a business must be set up to access a common knowledge base, share customer information and maintain up-to-the minute status on all customer related activities across the organization in real time. Oracle Service applications make it possible for businesses to collect and maintain customer information in a single file, ensuring consistent, up-to-date information for effective customer management. Within the Oracle E-Business Suite. Oracle Service applications are able to provide a centralized customer support reporting and resolution system. Superior customer intelligence and customer care capabilities ensure that every employee who interacts with customers has access to a wealth of historical and current information about each customer they are serving regardless of location, and of interaction channel. Particularly suited for global entities. Oracle Service applications accommodate over 25 languages, all currencies, and regulatory requirements in a shared base of operations information.

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Interaction Center

Oracle Interaction Center as part of the E-Business Suite shares information between applications as well as between departments, organization, sites as determined by management. Multi-site contact centers share information via the integrated applications and calls, or emails are sent to the most appropriate agent at any location depending on skill set, time of day or activity volume. Multi-site contact centers, provided through integrated Oracle/Cisco solution, provide the opportunity to cut employee costs by running contact centers in lower cost locations, or even in the employee's home.

E-Commerce

Oracle E-Commerce is a component of Oracle E-Business Suite, which lets you put your entire customer management, supply chain, and internal operations online. The integration of Oracle E-Commerce applications with all other Oracle E-Business Suite applications enables you to transform your e-commerce site into a powerful self-service environment. A fully integrated e-commerce solution eliminates the need to piece-together offerings from multiple vendorssaving you the cost of additional licensing fees, the complexity of custom integration projects, and the headache of trying to create a consistent interface between applications so you can present one face to your customers. Another advantage of Oracle's E-Commerce integration is that information on customer touch-points collected via the Web is stored in the Oracle database. You can blend that information with information you collect over the phone or in person. This gives a business a complete 360-degree view of each customer and optimizes sales, marketing, and servicing opportunitiesregardless of which interaction channel the customer uses. Additionally, integration with back office systems enables online marketing, sales, and service efforts to access past customer purchases and service histories to automatically personalize the user's Web experience. Oracle E-Commerce applications enable companies to run global storefronts, each with localized currencies, languages, and moreall from a single instance.

The following are part of Oracle's eCommerce solution, which enable customers to serve themselves to find answers to questions, purchase products, etc. In summary these components allow organizations to establish a powerful web presence.

Oracle iStore

Oracle iStore is an end-to-end e-commerce application for creating, deploying, and maintaining customized online storefronts. Oracle iStore includes everything needed for global commerce: a product catalogue with extensive search capabilities, a shopping cart which can be saved and shared with other users, customer profiling and personalization, and even customer service features such as order tracking. iStore includes comprehensive integration to traditional front and back office applications in order to completely automate (streamline) the process of self-service ordering from click to final delivery.

Oracle Marketing Online

Marketing Onlines eMerchandising capabilities manage affiliate links, banner campaigns, online event sign-ups, surveys, discounts, coupons, merchandising and more. Web surfers click on a website link and are transported directly to the checkout stand of a merchant's site to complete the purchase. Additionally, Marketing Online can provide store shoppers with cross-sell/up-sell, or "buy this instead" recommendations. They may also track performance metrics of campaigns, such as click-throughs and resultant purchases.

Oracle iPayment

The iPayment component provides payment services including credit card authorization and clearing, payment routing based on business rules, and even manages credit risk. iPayment works with the most popular payment processing systems such as Cybercash and Verifone, and supports the Internet security standards of SSL and SET.

Oracle iSupport

Oracle iSupport is a comprehensive customer facing service portal that allows customers to receive self-service over the InternetiSupport enables corporations to setup a customer information portal where customers may view order status, outstanding invoices, payment history, service contracts, and installed

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products, as well as initiate service requests and return merchandise. By having customers maintain their own data, such as installed products or personal and user account information, companies can maintain a higher level of data accuracy without incurring any additional cost. By offering a secure, personalized experience for a wide range of self- service functions, iSupport enables service organizations to minimize the total cost of customer support and call center operations. Oracle iSupport also offers powerful Knowledge Management tools allowing customers to search for and resolve their own issues. Empowering customers through self-service and self-administration helps Service organizations to remain competitive and successful. Additionally, with integration to iStore, companies can provide a seamless online sales and service environment.

Oracle eMail Center

Oracle eMail Center manages high volumes of inbound and outbound customer emails. Oracle eMail Center automatically classifies the emails coming into an organization, and creates suggested responses based on message content. If the system cannot automatically create a response for an incoming message, the email will be routed to the appropriate call center agent based on email content and agent skills for follow up.

Contracts

Oracle Contracts automates the full contracts life cycle and enables companies to manage internal and external obligations, control contractual deliverables, and enforce business practices. It provides the flexibility and scalability to allow organization to change and grow as their businesses and processes evolve to keep pace with the needs of the market. Oracle Contracts is built around the concept of a standardized common data model. This data model enables companies to synchronize isolated silos of information throughout the enterprise, so marketing, sales, customer service, and back-office divisions such as distribution and manufacturing all work from a single, consistent view of each customer.

Oracle Contracts is a component of Oracle E-Business Suite, which transforms your business into a global e-business by bringing your customers, suppliers, and employees online. In conjunction with the E-Business Suite, Oracle Contracts uses an Internet computing architecture that lets you expand markets, improve efficiencies, and retain customers.

Oracle Customers Online

All companies in all industries can benefit from OCO. "Dirty" data and duplicate records know no geographic or vertical boundaries. Any CRM implementation is only as good as the customer information that drives business decisions.

The following are some of the key features of the product:

One-Stop Customer Overview - Ability to create, view, and update customer information, such as basic profile data, contacts, relationships, notes, interactions, attachments, and moreall starting with one compact user-friendly page.

Customer Segmentation - Customer analysis by industry, slate, province, or country, using detailed reports and summary graphs.

Data Quality Indicators - System measures of cumulative growth in the customer database on a monthly basis.

Dun & Bradstreet Integration - Ability to search for companies in D&B's extensive database, create new customer records starting with D&B data, and enrich existing data with D&B data. Users can purchase D&B data in real time without leaving OCO.

Legacy Data Imports - Ability to import list and legacy data directly into the application from CSV files, using flexible data-mapping tools for aligning source and target data.

Visualization and Maps - Complete graphical views of internal employee hierarchy and complete graphical views of a customer's relationship universe. Users can navigate and traverse business linkages via maps and diagrams.

Easy and Accessible Searches - Ability to search for customer and employee records.

Personalized Reports - Ability to bookmark customer records and view recently accessed items.

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Supply Chain Management

Overall

Historically, business applications focused on internal automation. Now, Oracle's supply chain solution extends automation beyond your enterprise to include your global trading partners. This means you can share real-time information with your suppliers such as designs, forecasts, capacities, and deliveries, so you can flexibly and efficiently respond to dynamic market conditions. Oracle's pre-configured, role-based portals also speed collaborative communication between trading partners located across the globe.

Product Development

Companies worldwide are increasingly extending product development activities to include ever-more-global teams. Oracle Product Development (OPD) provides a modern, web based solution for managing development and roll out of new products. OPD helps companies lower costs, accelerate time to market, and create better products by facilitating better multi-company and multi-department collaboration through the entire product development lifecycle. Within this centralized product repository, you can:

Advanced Planning

Oracle Advanced Planning is an Internet enabled solution that is architected for a global business. Oracle Advanced Planning can be deployed on a single global instance to plan your extended enterprise across heterogeneous back-end systems. The web deployed user interface facilitates global access. Oracle Advanced Planning also provides unique holistic planning and optimization capabilities designed for planners not programmers, so you to plan your extended supply chain including your trading partners in a single global plan.

Oracle Advanced Planning include:; the following additional capabilities:

Calendar, Tasks, and Appointments - Ability to view, create, and update daily, weekly, and monthly calendars, as well as tasks, personal notes, and appointments.

Develop and share information with customers and suppliers through a collaboration workspace, a web-based portal showing specific project, product, document, and issue/change information.

Fully describe individual projects, products, and documents by assigning them to specific categories with category specific attributes.

Minimize the impact of distance and time with Internet conferencing and threaded discussions.

Unleash engineering & design information to the broader enterprise with Oracle CADView3D, a browser-based CAD view and markup application from Oracle.

Streamline the "release to manufacturing" process, so items and bills of material created or updated in OPD will be easily transferred to Oracle Manufacturing. Conversely, engineering change requests initiated in Oracle Manufacturing can be reflected within OPD.

Secure proprietary information using multi-company registry, functional role-based security, and single sign-on.

Collaborative demand planning to rapidly drive to accurate consensus forecast.

Inventory optimization to reduce inventory levels while increasing delivery performance.

Accurate promise data forecasting based on manufacturing, supplier, and transportation capacity.

Extended visibility and responsiveness to exceptions across all supply chain tiers.

Procurement

Oracle's Procurement solution encompasses the entire procure-to-pay process, yet can be implemented modularly. It provides a powerful, self-service collaborative platform for a buyer to manage relationships with its global supply base, significantly reducing costs and improving efficiencies in its purchasing and payables departments. Since participants can view screens in their own language and choose their own functional currencies, buyers and sellers can operate in different currencies. Instead of telephone calls, faxes and emails, suppliers are immediately notified and can respond to events in the purchasing and planning process, providing an unparalleled level of service to their buyers.

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With Oracle's Procurement solution you can:

Use a web browser to quickly find goods and services from suppliers around the world, add them to a shopping cart, and checkout.

Integrate transactions into existing buyer or suppliers systems using XML.

Monitor spending, use of pre-negotiated contracts, and supplier performance to proactively manage buyer-supplier relationships.

Provide easy-to-use portal for suppliers to access and send up-to-date transaction details from anywhere around the globe for business documents, including forecasts and schedules, purchase orders, change orders, receipts and returns, invoices and payments, capacity updates and inventories.

Address all needs of professional buyers.

Discrete Manufacturing

Oracle Manufacturing provides a fully integrated, complete solution for a variety" of discrete manufacturing processes (discrete, assemble-to-order, engineer-to-order, repetitive, lot-based and flow), so companies can operate efficiently in a global manufacturing environment. Some of the unique capabilities of the integrated solution include the ability to configure to customer orders, increase plant flexibility and efficiency, streamline collaboration with suppliers and subcontractors, and control product cost and quality.

Oracle Manufacturing provides mass customization and configure-to-order production capabilities, so companies can respond to changing market demands for personalized products, in any volume and ship them anywhere in the world. Companies can use innovative lean manufacturing techniques provided by Oracle Flow Manufacturing to lower cycle times and reduce inventory. In addition to flexible production, Oracle Manufacturing can provide customers with accurate, real-time information on global product availability.

Many companies need to simultaneously use more than one manufacturing method. Deploying various manufacturing methods concurrently across the enterprise - by plant, by product family, by production line, or by process - ensures the optimal style of manufacturing for each operation and product. All methods can be supported by a single plan in a single instance, referencing a single inventory database...to help global companies better manage their processes and inventory..

Oracle Manufacturing and Oracle iSupplier Portal are collaborative applications that allow companies to reach beyond their internal walls to the global extended enterprise comprised of suppliers and subcontractors. With these web-based, self-service applications, your trading partners gain timely access to valuable information and free your personnel from spending their time on routine transactions that cost your organization time and money. Oracle provides the capability to share operating instructions,. component requirements, delivery and quality metrics, invoice and payment information, as well as forecast and planning schedules ever the Internet. Changes in promised delivery dates (ASN's) can be communicated via workflow notifications.

Oracle Cost Management supports multiple costing methods (Standard, LIFO, FIFO, and Average) to meet the inventory management needs of various organizations and business climates around the world. Oracle Quality lets users collect data at the source and distribute it and analyze it across the supply chain. Tight integration with the rest of the e-business suite provides a closed loop process that supports automatically tracks issues to resolution and facilitates continuous improvement

Process Manufacturing

For process manufacturers. Oracle provides a fully integrated, complete application suite. Each major business flow is supported with functionality unique to process industries.

Concept to Release: All aspects of recipe management from concept to commercial production can be streamlined with Internet based workbenches and workflow based approval authorization with change management control. Developers can simulate product costs, product composition, analytical parameters and Material Safety Data Sheets from experimental recipes saving time and expense.

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Forecast to Plan: Many features unique to the process industries have been built into the Oracle Advanced Supply Chain Planning and Scheduling solution, including: recipe validating rules (multiple formula and routing combinations to produce the same item), by-products, co-products, fixed and linear scaling and recognition of lot expiration dates.

Procure to Pay: You can order and receive items in two units of measure to support catch weight items and also specify a preferred quality grade. Receiving can also be based on your business practices - direct to inventory or initiate an inspection process. Pay on Receipt (aka Evaluated Receipt Settlement) provides quick payment to suppliers and minimizes processing steps for paying a vendor invoice.

Demand to Build: A single product might be produced many different ways depending on season, region and ingredient quality and availability. Differences in quality can affect the purchase price, the manufacturing and storage costs and recipe used. OPM Inventory' Control tracks variability precisely with a quality based view of raw materials and products. The application incorporates customer specific attributes, grades and shelf-life into the definition of an item lot. OPM Production Management enables selection from multiple recipes to produce to specifications. The management of variability improves inventory usage, minimizes inventory investments, and enhances responsiveness to customers' specific requirements.

Order to Cash: This fully integrated solution includes Oracle's CRM, Order Management, Pricing and Shipping applications and provides the following features:

Catch Weight - This term describes tracking inventory in two different units of measure. Prices are calculated based on the shipment weight of each case, not on the number of cases. OPM tracks multiple, simultaneous units of measure across the enterprise.

Preferred Grade Specified on the Order Line - Each sales order line can capture the customer's preferred grade for the material being ordered. This ensures that material quality and specifications meet the customer's needs.

Inventory Allocations - Customer specific rules using shelf life, grade and lot expiration dates guarantee delivery of fresh products. These rules also determine whether partial shipments and split lots will be acceptable to the customer. Specific lots and sub-lots may be automatically or manually allocated either at order entry or snipping.

Order Fulfillment

Order Management includes multi-channel order capture and fulfillment capabilities. It also provides complete functionality to meet the needs of global corporations such as export compliance checking via tight integrations with value added partners, multi-currency handling, and international tax functionality

Oracle Configurator uses interactive guided selling to gather customer requirements and drive the product specification, ensuring valid solutions that meet the requirements of customers from around the globe.

Oracle Advanced Pricing gives you the flexibility to define sophisticated pricing rules that target your pricing policies to the exact market you need to reach. Price both business-to-business and business-to-consumer transactions with full function deals and promotions.

Global Order Promising allows you to promise

orders based on material availability, manufacturing capacity, supplier capacity, or transportation capacity. You can also allocate scarce supply and capacity by channel, customer, or product.

Oracle's Logistics solution offers Global companies a complete solution including the following areas.

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Financials

Today's global business environment is characterized by operations that span countries, currencies and organizations. Oracle Financials 11i multinational solution includes enhanced multi-currency transaction support, invoicing in any currency, cross-charging and inter-company accounting, and internal Billing.

In an effort to focus business units on their core competencies, increase efficiencies company-wide and better manage and access information, companies may want to consolidate non-revenue generating, administrative tasks in Shared Service Centers. The Shared Service model focuses on the best of centralization and decentralization. Centralized tasks more suited for standardization are performed at the Shared Service Center while local tasks are performed at the individual business unit. A company initiating Shared Service Centers will not only realize immediate significant benefits, but ongoing improvements even after implementation. Oracle Financial Applications support Shared Service Center.

The Global Accounting Engine is an architectural component developed by Oracle to address accounting and fiscal audit requirements for the Global Applications Market. The Global Accounting Engine enables you to comply with fiscal and legal country audit requirements.

The global architecture of Oracle Financials allows for coexistence of multiple localizations in a single implementation instance.

Internet Expenses

Release 11i contains additional self-service functionality. With the Direct Credit Card Feed feature employees can now populate their expense reports with transactional data sent directly from the credit card issuer. Input of expense data is made easier with a new multi-row user interface and an itemize window which allows users to breakdown line items and determine which charges are reimbursable and then determine the expense type for each of these charges. With Release 11i, companies are also able to pay card issuers directly on behalf of travelers to take advantage of any rebates offered by the card issuer. With the Mobile Expenses feature you can edit and submit expense reports using a web-enabled mobile device. A manager can review, approve or reject any expense report using a mobile device.

Oracle Internet Receivables

Fully integrated with Oracle Receivables Release 11i. Oracle iReceivables takes receivables management to a new level of customer service and process efficiency. iReceivables enables internal and external personnel to perform a variety of accounts receivable processes using a standard Web browser. For example, you or your customers can view account and transaction balances, print invoices, and submit credit memo requests.

Projects

With the increased market reach created by the Internet, businesses must be able to execute projects anywhere in the world. Oracle Projects 11i allows you to manage projects and resources across your global enterprise, and streamline the information flow required for such operations.

With the Oracle Projects solution, you can:

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Network Design: Define all characteristics of the distribution network, and specify details such as lanes, distribution centers, etc.

Supply Chain Planning: Conduct supply and demand planning across the network, and determine transportation load planning, mode/carrier optimization and load configuration.

Transportation Execution: Perform freight rating, select mode/carrier automatically, tender loads, generate pickup requests, as well as enable global track, trace, and settlement.

Warehouse Management: Leverage automated, tailorable warehouse functions (e.g. pick. pack, ship) and RF barcoding support coupled with advanced inventory management capabilities.

Event Management: Monitor shipiments, handle exceptions, and notify all trading partners.

Oracle Projects 11i global project solution includes:

Human Resources

Oracle HRMS provides complete support for single-instance, single schema global workforce management. Our workforce processes are managed on a single global data model with appropriate partitioning of legislative and culture-specific processes, allowing the customer to support multiple countries and payrolls on a single database or in regional service centers. This ensures that you can consolidate your data while presenting a full legislative process to the end user with appropriate security. Our single instance approach supports inter-country processes, such as a single learning catalog, global competency database, or international transfers and supervisory relationships, while appropriately preserving country-specific data.

Oracle HRMS delivers an integrated suite of best practices for acquiring, deploying, training and developing talent on a world-wide basis, and then using that talent in the most effective manner. Through our user groups and advisory boards, as well as through direct relationships, we work with customers to understand their business model and the practical issues they face in operating globally. We identify commonalities across countries for commercial and public sector processes, and deliver these into the core product to be available to all, while ensuring that when used in any geography, details such as name formats, currency display, language preferences, and multi-lingual data are used correctly.

Our global HR self-service processes leverage this architecture. A global manager can view his/her employees worldwide, and, for a selected employee, access a process with legislative data for the country in which the employee works.

To support rapid implementation, we deliver country-specific extensions to the common model to capture extra data for any country needed for legal processes, or to support local policies and practices. We also deliver example best practices that fit the needs of a country when we "localize" the product, which we have done for many countries to date. We also deliver an international HRMS solution, which by following simple setup steps, can be rapidly configured for use in a country where there is no delivered local extension.

In delivering best practices, we emphasize a number of measures for cost-reduction: line manager and employee self-service for all day-to-day transactions, easily configured for your exact needs, and extensive

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Oracle Self-Service Human Resources

Oracle Self-service for Human Resources allows a wide breadth of functionality for workers and line managers. Examples are as follow. Worker processes include: updating basic demographic information, addresses, and phone numbers: updating educational institutions and course work, qualifications, skills, and work preferences: updating an online resume: applying for internal jobs, and enrolling in classroom or online learning (with an option to select classes by skills desired): viewing employment, salary, job application, absence, and training history: self-assessing and concurrent team-based appraisals that support 360-degree style processes, surveys and performance reviews. Workers can update their payroll payment methods, set their US W-4 allowances and additional withholding amounts and view their country-specific payroll payslips directly through self-service, as well as entering time via configurable timesheets. With the 11i benefits capabilities, workers may enroll in benefits plans, update their elections, dependents and beneficiaries, and select or designate their primary care providers via self-service.

A significant set of line manager capabilities includes a user configurable set of deployment processes for promotions, transfers, relocations, supervisory changes, individual compensation awards, and pay rate changes. Uniquely, these processes include country specific data for legislative compliance, as well as language support and formatting for cultural styles such as currency and name formats.

Managers navigate through a graphical, dynamic hierarchy tree of workers/applicants on a global basis built on the supervisor chain or as a result of person search selections. Alternatively managers may access their workforce via position or organization hierarchies. They can then launch the appropriate process for the worker in a given country.

Using the Compensation Workbench features of Self-service Human Resources, HR professionals may define the eligibility, budget, worksheet, and processing parameters for periodic compensation changes, such as salary increases, bonuses and stock options. Compensation Workbench facilitates the compensation modeling and allocation process. Managers may use the allocation wizard or matrix, or

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Oracle Customers Online

At the enterprise level, Oracle Customers Online streamlines business processes, enables employees to be more productive, reduces data management and operating costs, contributes to increased customer satisfaction and loyalty, and provides a deeper knowledge of who your customers are.

Specifically for marketing organizations, OCO can provide a single source for list generation and help companies save on direct mail, returned mail, and privacy suppression costs with cleaner, de-duped customer data. Improved segmentation and more targeted messaging also result in more frequent conversions of prospects to buyers. With a true understanding of your customers, marketing professionals can further enhance the lifetime value of premium customers.

For sales organizations, OCO delivers a true 360° view of customer contacts and relationships to help close deals more effectively. Improved customer modeling creates new up-selling and cross-selling opportunities for sales professionals. Moreover, less time is wasted sifting through duplicate data and poorly organized customer information. With OCO, salespeople gain quick access to relevant customer data to do their business and be on their way.

For customer service organizations, OCO improves employee productivity with all pertinent customer information at an agent's fingertip;. Customer waiting limes and call transfers can be reduced. The direct results of improved service are higher customer satisfaction and loyalty.

Finally, for IT organizations, OCO provides a single global instance of a clean, "de-duped" customer master instead of complicated legacy systems with many duplicate records. System-level metrics give data administrators insight into the customer database. With cleaner data and fewer customer records to track, IT organizations and the enterprise as a whole save on hardware and data warehouse maintenance costs.

Supply Chain Management

Overall

In order to outpace the competition, companies need to make well-informed decisions based on metrics that represent real-time functional performance. Oracle's supply chain solution features pre-configured, role-based information portals that leverage pre-built key performance indicators, multi-dimensional analysis tools, and an intuitive user interface. This comprehensive solution covers all supply chain needs from product development to procurement to planning to mixed-mode manufacturing to order management and logistics.

Oracle's supply chain intelligence offering is not a tool kit, but is comprised of out-of-the-box applications which are fully integrated with the underlying transaction systems. It automatically generates exception notifications based on tolerances you specify, and you can immediately drill-down to the specific transaction(s) causing the alert. For instance, you can learn of manufacturing cost overruns as they occur

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Manufacturing Intelligence

Oracle Manufacturing Intelligence combines performance information related to mixed mode manufacturing, such as Discrete, Process and Project, and presents it seamlessly in intelligence reports

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Order Fulfillment

Order Fulfillment portals provide for comprehensive analytical information for all levels of management. Key information about sales, customer service, shipping, revenues, and inventory is available via the Order Fulfillment related portal pages. The Order Information Portal provides 24x7 self-service viewing of order, shipping, and returns information. This portal can be used outside the firewall by customers or inside the firewall by customer Service. It helps provide instant, up-to-date, global access to order details - no matter what time or time zone.

Supply Chain Intelligence

Supply Chain Intelligence allows operations managers to monitor demand plans, manufacturing and supplier schedules, and order fulfillment to gain a real-time global view of capacity and performance information. It combines mixed modes of manufacturing (such as discrete, process, and project) and presents it seamlessly in intelligence reports and analytical workbooks.

You can measure and analyze enterprise velocity based on key performance metrics, financial ratios, profit and loss summaries, and other performance indicators that roll up across all organizations, product lines, lines of businesses, and trading partners throughout your supply chain. It allows organizations to improve performance and efficiency.

Financials

Oracle Financials provides the tools you need to tap into new markets around the globe, drive costs out of your business, streamline your business processes, and generate financial information quicker than ever before. Oracle Financials provides you with immediate analysis about your operations so that you can optimize decisions. Oracle Financials are essential in ensuring your company's successful transformation to e-business by uniquely enabling finance organizations to streamline their business processes, consolidate information, and become a real time enterprise.

Oracle's Trading Community Architecture (TCA), which underpins the E-Business Suite, enables an organization to have one customer model across all enterprise applications. One customer model ensures data integrity and provides a complete and accurate picture of the customer's relationship with the organization. Sales, customer service, marketing and finance can access accurate and timely customer information to improve account management, customer service, customer analyses, and financial management, respectively.

Oracle Financials Intelligence is a powerful business intelligence application integrated with Oracle Financials, providing a comprehensive overview of your strategic financial information. Oracle Financials Intelligence enables you to establish and measure key financial drivers to monitor your company's performance.

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Daily Business Intelligence/Business Intelligence

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Utilize resources across your global enterprise and enable collaborative resource deployment to get the right person on the right project based on skills, schedule, and location

Gain visibility to schedule and progress changes with robust work tracking

Improve budget and forecast oversight to manage within budget with improved visibility

Efficiently manage project change to reduce time required and increase visibility to any project changes

Manage project performance real-time with summary review and drilldown to details to take action

Streamline collaborative execution amongst all team members

Collect and manage all project costs, providing timely visibility and control to the total project cost

Manage the revenue and billing cycle to streamline the cash management process

Streamline the asset capitalization process to ensure timely, accurate asset management and adjustments

Automate resource sharing administration to reduce the effort and cost for cross charge accounting

Link to third party applications to use Oracle Projects for centralized, streamlined execution and tracking

Support for multiple global project operational structures typically used to manage global projects

Multiple currency support for costs, agreements and funding, and billing

Automated administration for resource sharing across organizations (cross charging and intercompany accounting/billing)

Enhanced tax handling

automation through business rules to guide employees and managers alike and push information to them as and when needed.

In 11i we introduced a number of new processes that are highly automated for maximum ROI. These include:

New self-service functions (payslips, new hires, timesheets, leave requests, localizations, focal and individual compensation reviews

Enhanced configuration capabilities of the self-Service interface, including flexfield extensions and local data

A self-Service approach to Total Compensation automation, automating eligibility and life event detection and management.

Enhanced payroll capabilities, such as continuous calculation, enhanced correction capabilities, pro-ration and performance enhancements

The creation of a single self Service and/or administrative entry point for lime information with real-time validation and approvals management

A service center approach to managing benefits

Self-service learning management- an integration of self-service learning enrolment with the authoring and delivery capabilities of Oracle iLearning

New HR functions, such as rules-based position control and collective agreement management

Increased business intelligence reporting through additional reporting and business views

New HR. Pay and self-service localization extensions (see below)

A self-service based approach to managing careers, appraisal and succession planning

Automated recruiting (see iRecruitment below)

Enhanced Public sector functionality globally (see below)

Enhanced management of approval routing via Oracle Approvals Manager

manually allocate budget and worksheet values, or iteratively reallocate for a group or selected employees only. Managers may delegate allocations to their managers, perform employee validations, move employees from one

Manager's workbench to another, and override employee eligibility. Managers submit their allocations up the approval chain through workflow.

In addition to these functions, line managers can perform skills matching between the skills possessed by their workers and those identified as essential and/or desirable for a job. Suitability matching may progress from person to work opportunity or from work opportunity to person. HR self-service also allows managers and HR Professionals to identify successors for positions and details of the terms for succession.

Oracle Self-service Human Resources also allows customers to configure user defined data by the addition of updateable "flexfields" in many areas, including multi-row Extra and Special Information types.

HRMS self-service transactions are integrated with Oracle Workflow, allowing configuration of event chains and specification of processing rules such as approvals. Extensive configuration of self-service transactions is accommodated, including support for flexfield extensions.

Oracle self-service transactions are in process of adopting Oracle Approvals Manager for easy configuration of workflow routing through a web interface to change routing rules. iRecruitment uses Oracle Approvals Manager throughout.

Oracle iRecruitment

Oracle iRecruitment is a major new HRMS product, which provides a set of global self-service recruiting capabilities for managers, recruiters and applicants to engage in all stages of recruitment, from initial advertisement to offers and finally hiring, iRecruitment is integrated with Oracle Human Resources. The goals of Oracle iRecruitment are to shorten the recruitment cycle while surfacing more applicants and automating the qualification of candidates. Managers and recruiters can advertise on corporate or external sites, search and sift recruiting prospects, contact possible candidates, track and progress applicants, and finally conduct the hiring process. People interested in applying for jobs can register interest to be contacted with job matches, and can apply for jobs by submitting an on-line application in multiple formats. Oracle Workflow speeds the recruitment process by notifying all parties of changes in applicant/candidate status, such as an invitation to interview. We also deliver over 100 predefined events as the basis for automated notifications. Oracle iRecruitment supports staffing exchange protocols enabling data to be posted to third party job boards.

How does the Release 11i support business process automation, trading partner collaboration, and integrated intelligence?

Sales

Making smarter business decisions that improve sales effectiveness, means being armed with and timely and accurate sales information. Oracle Sales Intelligence provides an entire framework for setting sales goals, measuring sales performance against targets, and enabling root-cause analysis on sales issues. It enables all sales staff - from analysts and managers to the vice president - to make cost-effective decisions. Armed with extensive and timely sales information, sales organizations are better able to attract and retain the most desirable customers.

Through its expansive reporting capabilities. Oracle Sales Intelligence gives a real-time enterprise view of sales in order to meet quotas, assess current performance, and make continuous improvements. The application is designed to provide fast answers to difficult questions, such as, which sales representative would be most effective for closing a specific deal, or who are your top customers?

Oracle Sales Analyzer is designed to help sales and marketing professionals quickly identify new opportunities and trends, forecast results and measure the effectiveness of sales and marketing programs. Oracle Sales Intelligence and Oracle Sales Analyser integrate with Oracle's complete E-Business Suite of products to ensure

that important information can easily be shared across all sales channels at any time, to drive unproved top line and bottom line revenue growth.

Marketing

Oracle Marketing uses Oracle 9/ Data Mining to give marketers the ability to analyze market patterns, gain insights into customer behavior and to use that aggregated information to understand and predict customer behavior thereby improving; the quality of marketing campaigns. Oracle Marketing Intelligence provides an enterprise-wide view of marketing activities enabling marketers to monitor ongoing marketing performance and make continuous improvement. It provides over 200 pre-configured reports to deliver metrics on key performance indicators such as campaign performance, budget spend, expense trends, channel activity, among others. Oracle Marketing Intelligence provides extensive reporting and analysis capabilities to offer marketing professionals the information necessary to solve complex marketing problems while maximizing ROI.

Service

Oracle Service uses customer intelligence and analytics to manage vital customer information and cater to the most valuable customers. Decision-makers can view and search for key customer data and manage customer portfolios through the analysis of factors such as customer acquisition, activation, retention, product gross margin, satisfaction, loyalty, and lifecycle. This information enables service organizations to personalize and tailor products and services in order to develop long-lasting relationships with customers and improve service profitability. Through a thorough understanding of customer preferences, agents can walk through each interaction in a very personalized fashion and give each customer the level of attention that is needed.

Oracle Service provides operational data to senior executives, middle management, business analysts and front-line personnel about the service support organization. With this data, decision-makers are able to make efficient and strategic business decisions regarding their service and support organizational needs and activities. Operational analysis can involve monitoring and in-depth examinations of various metrics such as the number of service requests logged, open, escalated, closed or reworked, to name just a few. This extensive analysis enables service managers and decision-makers to determine the overall effectiveness of the service organization, identify possible product or service issues, and bring about improvements through realignment of internal resources or adjustments to processes and technology.

Interaction Center

Oracle Interaction Center provides he enabling technologies and applications to operate a multi-media contact center for customer service, telemarketing and telesales. Because all customer interactions are maintained in a single history file, any agent has access to the complete customer information needed to expedite the call, email, web callback or collaborative session. Oracle combines both business information and contact center call information to give a complete view of contact activities, results. All contact channels are integrated, so the contact center agent knows the customer just placed an order over the webstore, or just created a service request - allowing the agent to provide successful customer care.

E-Commerce

Oracle's E-Commerce applications leverage the Oracle Business Intelligence suite to continually assess and refine products, sales, customer and marketing strategies. Shared information across a variety of business areas enables a robust, accurate, enterprise-wide decision support system. Business Intelligence provides decision-makers with the detailed analytical tools to identify the most-valued customers and enables organizations to tailor product and service offerings to suit different customer types. Oracle E-Commerce also leverages Customer Intelligence functionality, enabling companies to view and search for vital customer information: manage customer portfolios through analyzing customer acquisition, activation, retention, profitability, satisfaction, loyalty, and life cycle: and monitor customer performance through the state-of-the-art Performance Management Framework. Through a better understanding of customers, companies gain a competitive advantage by using their customer knowledge as a strategic weapon.

Contracts

Oracle Contracts applications allow managers throughout an organization to efficiently and proactively manage contracts. Managers responsible for creating contractual agreements are able to pull pre-negotiated and complete contract templates for rapid deployment, or can use the library of terms and conditions to quickly customize agreements. Service procurement and project managers, who are tasked with enforcing the agreements, can automate much of the contract management process allowing more rapid and efficient account management. Sales organizations experience faster sales cycles and improved sales volumes through automated contract generation and contract renewal notifications. In addition, accurate contract trend analysis allows executives to lead their organizations in strategic and tactical initiatives. Oracle Contracts enables organizations to:

Improved efficiencies with improved contract visibility

Reduce contract management costs with automated workflow

Increase revenue by lowering "renewal leakage"

Increase customer loyalty through quality assurance

and determine whether the cause is related to supplier quality issues or manufacturing process problems, so you can take action. The ability to view critical metrics based on today's activity means you can incorporate the latest results as you make adjustments to accommodate changes and drive profitability.

Product Development

Oracle Product Development is a secure, centralized product development repository that handles products, projects, specifications, requirements, issues and changes, costs, and expertise. It transforms data, typically isolated in silos or nonintegrated systems, into information and insight while ensuring that the right information goes to the right people.

Accelerating product development requires the ability to set targets, monitor performance and take corrective action to stay competitive and on the critical path. Oracle Product Development Intelligence provides out-of the box analysis and measurement functionality, so companies can focus on continuous improvement of their product development process. Metrics include: project slippage, time to market, change order cycle time, issue cycle time, number of change orders, number of issues, methodology compliance, manufacturability, and reuse. You can also mine information using advanced parametric (attribute-based) searching techniques.

Oracle Product Development Intelligence references an out-of the box strategy map and scorecard as recommended by the Product Development Management Association (PDMA). A single portal delivers complete information covering the entire product development portfolio (including any level in the hierarchy) and spanning the complete product lifecycle.

Advanced Planning

Oracle Advanced Planning is an integrated planning and collaboration solution that enables real time collaboration between trading partners across the extended enterprise. This eliminates decision-making latency and ensures real time synchronization of the extended supply chain. Oracle Advanced Planning is seamlessly integrated with the Oracle Supply Chain Execution and Business Intelligence systems facilitating a closed loop plan-execute-measure-improve system that enables you to drive continuous improvement through the enterprise.

Oracle Advanced Planning uses optimization technology to automate the decision making process but is designed for planners not programmers. This allows your planners to make better decisions by configuring the system through simple decision rules and a wizard based orientation. In addition, all the planner action and exception messages are workflow-enabled ensuring a high degree of process automation across the extended enterprise.

Procurement

Oracle's Procurement solution offers powerful analysis tools for procurement and supply chain professionals, combined with critical portal-based reporting for management. This solution can collect information from any source to assist in sourcing new items, analyzing supplier performance, developing a commodity strategy and understanding overall spending. With up-to-date knowledge of your operations, you can quickly identify savings opportunities, improve supplier relationships, optimize internal efficiencies, and make strategic decisions that maximize profits.

With Oracle's Procurement solution you can:

Maximize the profitability of your organization.

Analyze spend for timely insight.

Improve supplier relationships.

Maximize efficiencies and cost savings in your purchasing organization.

Establish personalized, up-to-date views of purchasing activity.

and analytical workbooks. It is a collection of enterprise business measures, supported by web-based reports and analytical workbooks (using Oracle Discoverer), all integrated with an alert mechanism to pro-activery communicate operational performance to the management team that is up-to-date each day. Manufacturing Intelligence also provides a library of key performance indicators to benchmark actual performance against multiple targets, e.g., industry best practices, key competitors, corporate goals and commitments. It collects actual performance data from diverse Oracle Manufacturing data sources and covers Product Margin, Production, and Materials Management.

Discrete Manufacturing

In a highly competitive environment, the ability to control manufacturing costs drives profitability. Pinpointing non-value-added activities improves resource allocation and utilization, so companies can deliver high quality products at the lowest possible cost.

Oracle Cost Management supports multiple costing methods (Standard, LIFO, FIFO and Average) and provides perpetual and periodic cost systems for purchasing, inventory, work in process, and order management transactions. Integration with Business Intelligence helps managers identify variances and control costs. Simulations are also supported to explore various options before finalizing decisions.

Oracle Quality is a flexible enterprise-wide quality management system that lets you collect data at the source, and then distribute and analyze it across your supply chain. Oracle Quality's tight integration with Oracle Manufacturing, Oracle Purchasing, Oracle iSupplier Portal, and Oracle Service, provides a closed loop process that enables you to support continuous improvement programs and ensure compliance with industry standards by tracking problems through to resolution.

Process Manufacturing

Oracle Process Manufacturing (OPM) allows companies to track materials, products, and data associated with process manufacturing operations, so managers can always access the latest results and history.

OPM Bi-Directional Lot Genealogy

Many process manufacturers have a critical need to maintain lot-related information and trace inventory composition/usage to satisfy either government regulations or company quality assurance requirements and warranties. To ensure compliance, OPM delivers bi-directional lot genealogy inquiry, reporting, and analysis capabilities, so users can trace resource usage and materials enterprise-wide from receipt through customer shipment. OPM provides intuitive user access to lot genealogy information. It also improves responsiveness to lot qualify problem and minimizes the cost of product recalls by providing instant access to consolidated lot genealogy information and comprehensive reporting documentation.

21 CFR Part 11 - Audit Trail and Electronic Records and Electronic Signatures (ERES)

Regulated industries (pharmaceutical, biotechnology, medical devices, and food/beverages) are increasingly concerned about the Food and Drug Administrations guideline on electronic records and signatures called 21 CFR Part 11. Part 11 represents the combined effort of divisions within the FDA, along with members of the pharmaceutical industry, to establish a uniform, enforceable, baseline standard by which the FDA will consider electronic records equivalent to paper records and electronic signatures equivalent to traditional handwritten records and signatures.

E-Business Suite 11i provides an extensive set of tools for managing electronic records, in accordance with the technical requirements in 21 CFR Part 11, including strong security, audit trails, archiving, operational system checks built into GxP-critical business flows. The toolset is completed in OPM Family Pack J (11i.9), with a comprehensive solution for capture of electronic signatures, and management of the resulting signed records. Signatures can be captured on-line or deferred via electronic routing with the Oracle Workflow toolset. Standard query and reporting capability are provided such that the complete historical journal of critical electronic records can be easily accessed, viewed and printed in human readable output format. The e-record is securely stored in an XML format providing advanced search capabilities, portability, conformity with FDA standards, and the ability to reconstruct the eRecord in the future, regardless of changes in technology.

OPM Quality Management

In OPM Family Pack J (11i.9), OPM Quality Management introduces role-based workbenches to provide visibility and centralized access to all quality information. Additional quality data elements support more powerful specifications management and approval, sampling scenarios, and results evaluation. These features deliver a more proactive, comprehensive quality management system with tighter integrations with process execution, inventory, receiving, and shipping operations.

OPM Recipe Lifecycle Management

The OPM Product Development application includes role-based workbenches to provide visibility and centralized access to product development information. They also make it easy to maintain information such as formulas, routings, operations, activities and resources by leveraging the following capabilities:

A recipe structure that complies with industry standards for recipe definition.

A graphical, hierarchical representation of recipe data.

Mass search and replace of recipe components such as ingredients, resources, or operations.

Automated recipe change management for all recipe components.

Rules to validate recipes and analyze formulas

Daily Business Intelligence can be delivered to your browser using Financial portlets, delivering daily executive briefings and updates from your Financial system. These Financial portlets use portal and portlet technology and automatic, integrated processes to inform management on key dimensions such as organization, product and line of business. Financial portlets that are currently in development include cost center management, product revenue management, and financial statements, such as the daily profit and loss and balance sheet.

Projects

The Oracle Projects solution streamlines the entire project lifecycle, from selling through delivery to accounting and closeout, and is integrated to functions across the Oracle E-Business Suite (including Financials, Human Resources, Supply Chain, and CRM). Based on a single, complete enterprise project repository. Oracle Projects provides consistent, timely information to all project stakeholders via personalized role based views. Visibility and control to timely, accurate information for the various roles enables better decisions for all project stakeholders, including: project and program managers, team members, executive management, customer and sponsors, and financial analysts.

Oracle's Projects enables you to "manage by project" for visibility, accountability, control, and agility for many business activities in your enterprise. Managing by project provides timelier and more granular information than provided by typical financial controls. Project managers are able to view all information about the project in a single repository, allowing them to effectively manage the schedule, budget, financials,. scope, and quality toward project success. They can view project and task level information and drill down into supporting, detailed transactions. Resource managers can improve resource utilization with effective resource deployment to projects, matching skills, schedule, and priority of resources and projects. Key project stakeholders are notified of project status, allowing them to make critical decisions to ensure their project portfolio continues to align with current business objectives.

Oracle Project Intelligence provide; management reports, metrics, and analytics for many aspects of your projects: opportunity management, financial management, resource management, and delivery management. The reports are also available as portlets, which allow role-based access within a portal framework.

Human Resources

Oracle HRMS Applications delivers a suite of pre-defined business intelligence reports, metrics, and analytics leveraging our single global architecture for improved global intelligence. We have over 170 reports and Discoverer worksheets on the operational real-time database which itself includes summarized data dimensions to support embedded analyses. These enable the user to understand workforce trends and spot potential problems or correlators and take action on a daily basis. Changes to every aspect of worker information, from deployment to compensation and utilization are managed on a daily basis to enable the user to spot issues as they occur. Much of this is automated through the Performance Management Framework (see discussion on Daily Business Intelligence following) that allows the customer to take a structured approach to defining automated, pro-active notifications based on tolerances and exceptions. News and warnings covering recruitment, workforce analysis, learning and compensation are pushed to the appropriate users through our roles-based portal.

We also deliver a number of predefined reports and on-line summaries designed to assist complex or high volume processes, such as legislative compliance, such as focal compensation reviews, global headcount analysis, data privacy, payroll operations, sifting and prioritizing of recruitment applicants. We are able to provide real-time advisory content with information directly relevant to a process, through partnerships with a number of collaborative content providers.

We are currently working on a number of portlets that allow roles based reports to be staged within the portal framework on a region of a web page with predefined metrics running automatically when the page is accessed. The portlets foe as on line manager information, such as headcount and salary trends, turnover analysis and salary totals. We are also working with partners to deliver industry benchmark statistics for comparison with the customer's internal metrics.

Integrated Business Intelligence/Daily Business Intelligence

Oracle E-Business Suite provides state of the art transaction management systems as well as integrated management reporting for each department of your business, enabling managers to measure and monitor performance daily, instead of monthly or quarterly as most do today. Oracle Portal is a primary tool used to assemble pages that provide each user a set of focused web pages providing access to all information and functions they need to do their jobs.

In additional, Oracle E-Business Suite includes Strategic Enterprise Management and Analytical Applications to help companies make better strategic decisions, and to better execute their strategy.

Oracle Balanced Scorecard provides tools to formalize and broadly communicate performance targets and results for the key performance indicators (KPIs) that correspond to company strategy.

Oracle Activity Based Management and Performance Analyzer provide advanced tools to better understand profitability of products and customers.

Oracle Financial Analyzer and Sales Analyzer through advanced multidimensional analysis provides the capabilities to navigate easily through large amounts of data, identify trends, evaluate risks and formulate future plans and budgets

What are Customer Relationship Management (CRM) applications? What modules are included in Release 11i?

Oracle's Customer Relationship Management (CRM) applications help manage all aspects of customer relations, from marketing to sales to service. Oracle's CRM applications provide an enterprise wide view of all customer interactions, whether these occur through direct sales contact, customer access over the Web, a call center, or indirectly through partner channels.

Managing customer relationships is about more than simply streamlining a sales force. It's also about putting the strength and skills of an entire organization behind every customer interaction--from the first time a customer sees your product to when a customer service representative is able to accurately identify a customer and view customer history. Oracle CRM helps companies understand, anticipate, and respond to customer needs. We distinguish ourselves from our competitors by offering customer intelligence (analytics), single customer views, and a solution that is fully available over the Internet Oracle Customer Relationship Management applications deliver a complete lifecycle view of the customer including all customer interactions to help you attract and retain customers and increase your market profitably.

Keep Customers: Improve customer satisfaction, loyalty, and retention by targeting the right customer with the right campaign

Save Money: Improve operational efficiencies in marketing, sales, and service organizations

Stop Lost Revenue: Manage customers' profitability with intelligent information for better business decisions.

CRM 11i includes the following modules (please see OracleStore for product descriptions and pricing):

Marketing: Marketing Online (including Marketing Intelligence, Content Management Trade Management and Partner Relationship Management.

Sales: iStore, iPayment, TeleSales, Sales Online, Sales Offline, Sales Intelligence, and Incentive Compensation

Service: iSupport, Teleservice, Service Online (including Support, Customer Care), Depot Repair, Spares Management, Advanced Scheduler, Mobile Field Service, Contracts, and Customer Intelligence

Contracts: Contracts Core, Contracts for Sales, Contracts for Service, Contracts for Rights, and Contracts Intelligence (Project Contracts is also built upon the Contracts Core application, however, it is part of the back office Projects family).

Interaction Center: Advanced Inbound (including Connectors), Advanced Outbound (including Interaction Blending, Connectors),. Scripting,. eMail Center, and Call Center Intelligence

E-Commerce: iStore,) iPayment, Quoting, Configurator

Can Oracle E-Business Suite applications be integrated with other vendors' applications?

Yes. The E-Business Suite enables integration of strategic solutions such as Procurement and CRM with customers' existing ERP applications. Integration is achieved with flexible technology options ranging from simple batch interface tables to XML and SOAP transactions, supporting comprehensive business flows. Oracle Workflow and the XML Gateway are key technologies in the E-Business Suite employed to provide pre-configured business process integration with other applications, as well as enabling B2B collaboration. Combined with the data transformation and propagation features of Oracle 9iAS Interconnect, these business process flows can be integrated directly to other vendors' applications within the enterprise, as well as with trading partners over the Internet.

What is Desktop Integration? What Desktop Integration products are available and scheduled?

Desktop Integration is the process of bringing data from a desktop application together with that of another program. It can be easily described as the convergence of Oracle's web applications with desktop applications, such as Excel.

Many customers have discovered the benefits of using a simple spreadsheet application to harness the power, speed and business rules inherent in Oracle Applications. With Application Desktop Integrator (ADI), Oracle's spreadsheet-based extension to Oracle Financials, you can create budgets, record journal transactions, define financial report;, create assets, reconcile physical inventory and even perform account drill down and analysis - all without leaving the desktop.

ADI 7.0 is the 11i compliant version of the product. Enhancements in ADI 7.0 include improved subledger drilldown. You can use the Analysis Wizard to drill from a financial report to transaction-level detail for the following Oracle subledger applications:

Oracle Receivables

Payables

Assets

Projects

Purchasing

Inventory

Work in Process (WIP).

ADI 7.0 also introduces the ability to publish Report and Request Sets using the ADI Request Center. This allows you to publish multiple reports and programs in a single batch, reducing manual intervention.

ADI 7.0 and higher are compatible with Release 10.7, 11. and 11i.

ADI runs on Windows 95, NT, 98, 2000, and can be deployed centrally via Windows Terminal Server and Citrix. ADI supports Excel 7.0 (Microsoft Office 95), and 8.0 (Microsoft Office 97), and Excel 2000. Complete requirements are listed in the ADI Installation Guide (part # A85328).

Report Manager enables e-reporting by replacing paper reports with self-service reports accessible via a web browser. Report Manager provides immediate access to all Financial (FSG), Standard, Variable Format and third party reports.

Accessible through a secured web portal, Report Manager provides a central, secured self-service report repository that delivers information to thousands of subscribers simultaneously.

This revolutionary report distribution paradigm cuts costs by eliminating the need to ship paper reports, allowing people in your organization to make smarter business decisions through easier, more timely information access.

The next generation of desktop integration is the Oracle Web Application Desktop Integrator (Web ADI) utilizing Oracle's industry leading Internet platform. Using the Internet Computing Architecture (ICA). Web ADI greatly reduces the total cost of ownership for customers through reduced complexity, and by eliminating the need to install on client machines. One installation of Web ADI on the middle tier for every client to share over the web eliminates the headache of maintaining separate installations for each client. Upload performance is greatly improved because ICA lessens the number of network round trips between client and server. In addition, this new architecture lends itself to future application integration, customization, scalability, and portability.

The first release of Web ADI includes the Journals solution. Web ADI's Journal Solution lets you design and automatically generate spreadsheet-based journal entry worksheets that utilize powerful spreadsheet data entry techniques. With these worksheets, you can quickly and accurately enter data using all the functionalities of the spreadsheet program and upload them to Oracles General Ledger.

Web ADI combines the familiarity and comfort of desktop applications with the power of Oracle's E-Business Suite to provide true desktop integration. The Web ADI platform is easy to deploy and because it's Internet-based, it has a low cost of ownership. It is built to be robust and flexible, which allows the ease for potential integration with other CRM, ERP and Business-to-Business applications.

Web ADI runs on Internet Explored 5.0 and higher and supports Excel 97 and Excel 2000.

Does Oracle provide wireless/mobile E-Business Suite applications?

Oracle has extended the functionality of many of the core applications in the Oracle E-Business Suite to make them available from mobile devices. These new mobile applications are simply an extension to the existing desktop applications of the Oracle E-Business Suite, providing customers with the ability to access business critical enterprise applications from any device, thus dramatically improving employee productivity, customer satisfaction, and relationships with partners and suppliers.

Applications of the Oracle E-Business Suite that are available today for mobile access include:

CRM:

Mobile Field Service

Mobile Customer Intelligence

Financials:

Mobile Expenses

Mobile Property Manager Contact Directory

Manufacturing:

Mobile Supply Chain Applications

Warehouse Management System

General:

Mobile Customer Directory (TCA)

In addition. Oracle has announced that the following applications are expected to be mobile-enabled in 2002: Pharmaceuticals, Time Entry, Asset Management, additional Human Resources, and Internet Receivables. In addition, Oracle Healthcare is currently reviewing appropriate applications currently under development that will be mobile-enabled.

Availability

Existing Oracle E-Business Suite customers can enhance their application by downloading the additional mobile functionality that complements their desktop application from MetaLink, Oracle's online service

for customers. New Oracle E-Business Suite customers will receive the mobile functionality as part of their purchase.

What does Oracle offer small business customers?

Oracle offers the Oracle Small Business Suite, a completely integrated and easy-to-use application to handle all the business processes of a small business. Oracle's Small Business Suite offers accounting, bill payment, payroll, sales and service, time and expense reporting applications over the Internet as an online service. The Oracle Small Business Suite eliminates redundant processes and increases productivity by taking common information and applying it across business functions. A recent study conducted with 71 customers revealed an average savings of 75% in less than one month.

With the Oracle Small Business Suite, you will:

Save time and money by simplifying business processes

Make your business more efficient with self-service capabilities

Instantly access information from multiple locations

For $99 a month, it is the best business decision for small to medium size companies.

What is Oracle AppsNet?

Oracle AppsNet is an online applications community for customers and partners. This website provides members with a collaborative forum to share their applications knowledge and experience. In addition to obtaining the latest product and industry information for Oracle's E-Business Suite. AppsNet members can also find the latest 11i Upgrade information in the completely updated section complete with videos about why to upgrade and seminars on how to upgrade along with presentations and white papers. In recent months, many exciting new features have been added to the website. We have more than 130 iSeminars available for viewing at your convenience. In addition to our applications technology section, we have a section devoted to small business integration technologies, a section for Shared Services, and a section for Mobile-enabled applications. We have also added products demos to the site. You can access this collaborative information exchange by registering at the AppsNet Web site at http://appsnet.oracle.com.

Where can we get a list of Release 11i enhancements (all in one place, not from individual Q&A sessions)?

The Release 11i Product Announcements provide a description of what's new in Release 11i for each product. In addition, we have put together Product Announcements for each product family for each of the point releases. These are available on the Oracle AppsNet website at http://appsnet.oracle.com.

What is "Daily Business Intelligence"? Why is it a revolutionary breakthrough for Management Reporting?

Daily Business Intelligence refers to the Oracle E-Business Suite capability to measure and monitor the performance of your business daily instead of monthly or quarterly like most do companies today - and at dramatically lower cost than the current solutions.

Although some companies today get daily reports for selected areas of the business for selected users, they do so at extraordinary cost and complexity. They implement separate decision support and data warehousing systems and employ large teams of business analysts to prepare and reconcile reports. These separate systems are costly to implement but also lead to information latency, duplication, and fragmentation - making it difficult to reconcile. More business analysts then determine why the same information from different systems is not quite the same.

To dramatically lower costs and improve your information. Oracle E-Business Suite combines tranasaction management and Daily Business Intelligence reporting into a single system based on a single database.

This revolutionary breakthrough is made possible by the integration of three Oracle product lines:

1. Oracle E-Business Suite 11i - Complete, integrated transaction management

In order to provide complete management information and to compare information across functional boundaries - such as ability to relate sales growth rates to turnover rates in sales groups - the transaction system must be complete so that it captures the information required to provide Daily Business Intelligence reports.

Oracle E-Business Suite is the first business transaction management system with nearly complete coverage across CRM. Supply Chain, Manufacturing, Projects, Product Development, Financials, and Human Resources.

2. Oracle 9iAS -Embedded OLAP, Data Warehousing, and Decision Support Reporting Technologies

Oracle has worked over the past 5 years to embed and include advanced management reporting and presentation technologies into E-Business Suite, so that Daily Business Intelligence portal pages and web-based reports can be included.

3. Oracle 9iR2 - Database Real Application Clusters (RAQ and Embedded OLAP Services

Oracle 9iR2 includes key features that make it possible for the first time in history to manage transactions, data summarization and transformation, and management reporting all from a single database.

Real Application Clusters (RAC) allows the database to effectively use multiple computers to manage a single database providing more computing power behind a single database than ever before.

Materialize Views allow automatic summarization and transformation of transactional data into meaningful information - all in a single database and with minimal engineering and operational cost.

Embedded OLAP Services allow advanced multidimensional reporting directly from the database, without requiring separate OLAP and Decision Support systems.

The convergence and application (of these technologies makes the Daily Business Intelligence possible.

How do I purchase "Daily Business Intelligence"? Is it a separately priced product?

No. Oracle Daily Business Intelligence is not a separate product. It refers to management reporting capabilities that are delivered through the following Oracle Business Intelligence products:

Oracle's Business Intelligence products bring together all of the applications, tools, and technology required to improve decision-making across the extended enterprise and deliver Daily Business Intelligence. By providing fast access to corporate data and applications to track and analyze that data. Oracle Business Intelligence enables decision makers to reach decisions based o