content: import aiohttp
  import copy
  import json
  
  import logging
  import typing
  from typing import List, Text, Optional, Dict, Any
  
  import rasa.core
  from rasa.core import events
  from rasa.core.constants import (
      DOCS_BASE_URL,
      DEFAULT_REQUEST_TIMEOUT,
      REQUESTED_SLOT, USER_INTENT_OUT_OF_SCOPE)
  from rasa.core.events import (
      UserUtteranceReverted, UserUttered,
      ActionExecuted, Event)
  from rasa.core.utils import EndpointConfig, ClientResponseError
  
  if typing.TYPE_CHECKING:
      from rasa.core.trackers import DialogueStateTracker
      from rasa.core.dispatcher import Dispatcher
      from rasa.core.domain import Domain
  
  logger = logging.getLogger(__name__)
  
  ACTION_LISTEN_NAME = "action_listen"
  
  ACTION_RESTART_NAME = "action_restart"
  
  ACTION_DEFAULT_FALLBACK_NAME = "action_default_fallback"
  
  ACTION_DEACTIVATE_FORM_NAME = "action_deactivate_form"
  
  ACTION_REVERT_FALLBACK_EVENTS_NAME = 'action_revert_fallback_events'
  
  ACTION_DEFAULT_ASK_AFFIRMATION_NAME = 'action_default_ask_affirmation'
  
  ACTION_DEFAULT_ASK_REPHRASE_NAME = 'action_default_ask_rephrase'
  
  ACTION_BACK_NAME = 'action_back'
  
  
  def default_actions() -> List['Action']:
      """List default actions."""
      return [ActionListen(), ActionRestart(),
              ActionDefaultFallback(), ActionDeactivateForm(),
              ActionRevertFallbackEvents(), ActionDefaultAskAffirmation(),
              ActionDefaultAskRephrase(), ActionBack()]
  
  
  def default_action_names() -> List[Text]:
      """List default action names."""
      return [a.name() for a in default_actions()]
  
  
  def combine_user_with_default_actions(user_actions):
      # remove all user actions that overwrite default actions
      # this logic is a bit reversed, you'd think that we should remove
      # the action name from the default action names if the user overwrites
      # the action, but there are some locations in the code where we
      # implicitly assume that e.g. "action_listen" is always at location
      # 0 in this array. to keep it that way, we remove the duplicate
      # action names from the users list instead of the defaults
      unique_user_actions = [a
                             for a in user_actions
                             if a not in default_action_names()]
      return default_action_names() + unique_user_actions
  
  
  def ensure_action_name_uniqueness(action_names: List[Text]) -> None:
      """Check and raise an exception if there are two actions with same name."""
  
      unique_action_names = set()  # used to collect unique action names
      for a in action_names:
          if a in unique_action_names:
              raise ValueError(
                  "Action names are not unique! Found two actions with name"
                  " '{}'. Either rename or remove one of them.".format(a))
          else:
              unique_action_names.add(a)
  
  
  def action_from_name(name: Text, action_endpoint: Optional[EndpointConfig],
                       user_actions: List[Text]) -> 'Action':
      """Return an action instance for the name."""
  
      defaults = {a.name(): a for a in default_actions()}
  
      if name in defaults and name not in user_actions:
          return defaults.get(name)
      elif name.startswith("utter_"):
          return UtterAction(name)
      else:
          return RemoteAction(name, action_endpoint)
  
  
  def actions_from_names(action_names: List[Text],
                         action_endpoint: Optional[EndpointConfig],
                         user_actions: List[Text]) -> List['Action']:
      """Converts the names of actions into class instances."""
  
      return [action_from_name(name, action_endpoint, user_actions)
              for name in action_names]
  
  
  class Action(object):
      """Next action to be taken in response to a dialogue state."""
  
      def name(self) -> Text:
          """Unique identifier of this simple action."""
  
          raise NotImplementedError
  
      async def run(self,
                    dispatcher: 'Dispatcher',
                    tracker: 'DialogueStateTracker',
                    domain: 'Domain') -> List['Event']:
          """
          Execute the side effects of this action.
  
          Args:
              dispatcher (Dispatcher): the dispatcher which is used to send
                  messages back to the user. Use ``dispatcher.utter_message()``
                  or any other :class:`rasa.core.dispatcher.Dispatcher` method.
              tracker (DialogueStateTracker): the state tracker for the current
                  user. You can access slot values using
                  ``tracker.get_slot(slot_name)`` and the most recent user
                  message is ``tracker.latest_message.text``.
              domain (Domain): the bot's domain
  
          Returns:
              List[Event]: A list of :class:`rasa.core.events.Event` instances
          """
  
          raise NotImplementedError
  
      def __str__(self) -> Text:
          return "Action('{}')".format(self.name())
  
  
  class UtterAction(Action):
      """An action which only effect is to utter a template when it is run.
  
      Both, name and utter template, need to be specified using
      the `name` method."""
  
      def __init__(self, name):
          self._name = name
  
      async def run(self, dispatcher, tracker, domain):
          """Simple run implementation uttering a (hopefully defined) template."""
  
          await dispatcher.utter_template(self.name(),
                                          tracker)
          return []
  
      def name(self) -> Text:
          return self._name
  
      def __str__(self) -> Text:
          return "UtterAction('{}')".format(self.name())
  
  
  class ActionBack(Action):
      """Revert the tracker state by two user utterances."""
  
      def name(self) -> Text:
          return ACTION_BACK_NAME
  
      def run(self, dispatcher, tracker, domain):
          # only utter the template if it is available
          dispatcher.utter_template("utter_back", tracker,
                                    silent_fail=True)
          return [UserUtteranceReverted(), UserUtteranceReverted()]
  
  
  class ActionListen(Action):
      """The first action in any turn - bot waits for a user message.
  
      The bot should stop taking further actions and wait for the user to say
      something."""
  
      def name(self) -> Text:
          return ACTION_LISTEN_NAME
  
      async def run(self, dispatcher, tracker, domain):
          return []
  
  
  class ActionRestart(Action):
      """Resets the tracker to its initial state.
  
      Utters the restart template if available."""
  
      def name(self) -> Text:
          return ACTION_RESTART_NAME
  
      async def run(self, dispatcher, tracker, domain):
          from rasa.core.events import Restarted
  
          # only utter the template if it is available
          await dispatcher.utter_template("utter_restart", tracker,
                                          silent_fail=True)
          return [Restarted()]
  
  
  class ActionDefaultFallback(Action):
      """Executes the fallback action and goes back to the previous state
      of the dialogue"""
  
      def name(self) -> Text:
          return ACTION_DEFAULT_FALLBACK_NAME
  
      async def run(self, dispatcher, tracker, domain):
          from rasa.core.events import UserUtteranceReverted
  
          await dispatcher.utter_template("utter_default", tracker,
                                          silent_fail=True)
  
          return [UserUtteranceReverted()]
  
  
  class ActionDeactivateForm(Action):
      """Deactivates a form"""
  
      def name(self) -> Text:
          return ACTION_DEACTIVATE_FORM_NAME
  
      async def run(self, dispatcher, tracker, domain):
          from rasa.core.events import Form, SlotSet
          return [Form(None), SlotSet(REQUESTED_SLOT, None)]
  
  
  class RemoteAction(Action):
      def __init__(self, name: Text,
                   action_endpoint: Optional[EndpointConfig]) -> None:
  
          self._name = name
          self.action_endpoint = action_endpoint
  
      def _action_call_format(self, tracker: 'DialogueStateTracker',
                              domain: 'Domain') -> Dict[Text, Any]:
          """Create the request json send to the action server."""
          from rasa.core.trackers import EventVerbosity
  
          tracker_state = tracker.current_state(EventVerbosity.ALL)
  
          return {
              "next_action": self._name,
              "sender_id": tracker.sender_id,
              "tracker": tracker_state,
              "domain": domain.as_dict(),
              "version": rasa.__version__
          }
  
      @staticmethod
      def action_response_format_spec():
          """Expected response schema for an Action endpoint.
  
          Used for validation of the response returned from the
          Action endpoint."""
          return {
              "type": "object",
              "properties": {
                  "events": {
                      "type": "array",
                      "items": {
                          "type": "object",
                          "properties": {
                              "event": {"type": "string"}
                          }
                      }
  
                  },
                  "responses": {
                      "type": "array",
                      "items": {
                          "type": "object",
                      }
                  }
              },
          }
  
      def _validate_action_result(self, result):
          from jsonschema import validate
          from jsonschema import ValidationError
  
          try:
              validate(result, self.action_response_format_spec())
              return True
          except ValidationError as e:
              e.message += (
                  ". Failed to validate Action server response from API, "
                  "make sure your response from the Action endpoint is valid. "
                  "For more information about the format visit "
                  "{}/customactions/".format(DOCS_BASE_URL))
              raise e
  
      @staticmethod
      async def _utter_responses(responses: List[Dict[Text, Any]],
                                 dispatcher: 'Dispatcher',
                                 tracker: 'DialogueStateTracker'
                                 ) -> None:
          """Use the responses generated by the action endpoint and utter them.
  
          Uses the normal dispatcher to utter the responses from the action
          endpoint."""
  
          for response in responses:
              if "template" in response:
                  kwargs = response.copy()
                  del kwargs["template"]
                  draft = await dispatcher.nlg.generate(
                      response["template"],
                      tracker,
                      dispatcher.output_channel.name(),
                      **kwargs)
                  if not draft:
                      continue
  
                  del response["template"]
              else:
                  draft = {}
  
              if "buttons" in response:
                  if "buttons" not in draft:
                      draft["buttons"] = []
                  draft["buttons"].extend(response["buttons"])
                  del response["buttons"]
  
              draft.update(response)
              await dispatcher.utter_response(draft)
  
      async def run(self, dispatcher, tracker, domain):
          json_body = self._action_call_format(tracker, domain)
  
          if not self.action_endpoint:
              raise Exception("The model predicted the custom action '{}' "
                              "but you didn't configure an endpoint to "
                              "run this custom action. Please take a look at "
                              "the docs and set an endpoint configuration. "
                              "{}/customactions/"
                              "".format(self.name(), DOCS_BASE_URL))
  
          try:
              logger.debug("Calling action endpoint to run action '{}'."
                           "".format(self.name()))
              response = await self.action_endpoint.request(
                  json=json_body, method="post", timeout=DEFAULT_REQUEST_TIMEOUT)
              self._validate_action_result(response)
  
              events_json = response.get("events", [])
              responses = response.get("responses", [])
              await self._utter_responses(responses, dispatcher, tracker)
  
              evts = events.deserialise_events(events_json)
              return evts
  
          except ClientResponseError as e:
              if e.status == 400:
                  response_data = json.loads(e.text)
                  exception = ActionExecutionRejection(
                      response_data["action_name"],
                      response_data.get("error")
                  )
                  logger.debug(exception.message)
                  raise exception
              else:
                  raise Exception("Failed to execute custom action.") from e
  
          except aiohttp.ClientConnectionError as e:
              logger.error("Failed to run custom action '{}'. Couldn't connect "
                           "to the server at '{}'. Is the server running? "
                           "Error: {}".format(self.name(),
                                              self.action_endpoint.url,
                                              e))
              raise Exception("Failed to execute custom action.")
  
          except aiohttp.ClientError as e:
              # not all errors have a status attribute, but
              # helpful to log if they got it
  
              # noinspection PyUnresolvedReferences
              status = getattr(e, 'status', None)
              logger.error("Failed to run custom action '{}'. Action server "
                           "responded with a non 200 status code of {}. "
                           "Make sure your action server properly runs actions "
                           "and returns a 200 once the action is executed. "
                           "Error: {}".format(self.name(), status, e))
              raise Exception("Failed to execute custom action.")
  
      def name(self) -> Text:
          return self._name
  
  
  class ActionExecutionRejection(Exception):
      """Raising this exception will allow other policies
          to predict a different action"""
  
      def __init__(self, action_name, message=None):
          self.action_name = action_name
          self.message = (message or
                          "Custom action '{}' rejected to run"
                          "".format(action_name))
  
      def __str__(self):
          return self.message
  
  
  class ActionRevertFallbackEvents(Action):
      """Reverts events which were done during the `TwoStageFallbackPolicy`.
  
         This reverts user messages and bot utterances done during a fallback
         of the `TwoStageFallbackPolicy`. By doing so it is not necessary to
         write custom stories for the different paths, but only of the happy
         path.
      """
  
      def name(self) -> Text:
          return ACTION_REVERT_FALLBACK_EVENTS_NAME
  
      async def run(self,
                    dispatcher: 'Dispatcher',
                    tracker: 'DialogueStateTracker',
                    domain: 'Domain') -> List[Event]:
          from rasa.core.policies.two_stage_fallback import (
              has_user_rephrased)
  
          revert_events = []
  
          # User rephrased
          if has_user_rephrased(tracker):
              revert_events = _revert_successful_rephrasing(tracker)
          # User affirmed
          elif has_user_affirmed(tracker):
              revert_events = _revert_affirmation_events(tracker)
  
          return revert_events
  
  
  def has_user_affirmed(tracker: 'DialogueStateTracker') -> bool:
      return tracker.last_executed_action_has(
          ACTION_DEFAULT_ASK_AFFIRMATION_NAME)
  
  
  def _revert_affirmation_events(tracker: 'DialogueStateTracker') -> List[Event]:
      revert_events = _revert_single_affirmation_events()
  
      last_user_event = tracker.get_last_event_for(UserUttered)
      last_user_event = copy.deepcopy(last_user_event)
      last_user_event.parse_data['intent']['confidence'] = 1.0
  
      # User affirms the rephrased intent
      rephrased_intent = tracker.last_executed_action_has(
          name=ACTION_DEFAULT_ASK_REPHRASE_NAME,
          skip=1)
      if rephrased_intent:
          revert_events += _revert_rephrasing_events()
  
      return revert_events + [last_user_event]
  
  
  def _revert_single_affirmation_events() -> List[Event]:
      return [UserUtteranceReverted(),  # revert affirmation and request
              # revert original intent (has to be re-added later)
              UserUtteranceReverted(),
              # add action listen intent
              ActionExecuted(action_name=ACTION_LISTEN_NAME)]
  
  
  def _revert_successful_rephrasing(tracker) -> List[Event]:
      last_user_event = tracker.get_last_event_for(UserUttered)
      last_user_event = copy.deepcopy(last_user_event)
      return _revert_rephrasing_events() + [last_user_event]
  
  
  def _revert_rephrasing_events() -> List[Event]:
      return [UserUtteranceReverted(),  # remove rephrasing
              # remove feedback and rephrase request
              UserUtteranceReverted(),
              # remove affirmation request and false intent
              UserUtteranceReverted(),
              # replace action with action listen
              ActionExecuted(action_name=ACTION_LISTEN_NAME)]
  
  
  class ActionDefaultAskAffirmation(Action):
      """Default implementation which asks the user to affirm his intent.
  
         It is suggested to overwrite this default action with a custom action
         to have more meaningful prompts for the affirmations. E.g. have a
         description of the intent instead of its identifier name.
      """
  
      def name(self) -> Text:
          return ACTION_DEFAULT_ASK_AFFIRMATION_NAME
  
      async def run(self,
                    dispatcher: 'Dispatcher',
                    tracker: 'DialogueStateTracker',
                    domain: 'Domain') -> List[Event]:
          intent_to_affirm = tracker.latest_message.intent.get('name')
          affirmation_message = "Did you mean '{}'?".format(intent_to_affirm)
  
          await dispatcher.utter_button_message(
              text=affirmation_message,
              buttons=[{'title': 'Yes',
                        'payload': '/{}'.format(intent_to_affirm)},
                       {'title': 'No',
                        'payload': '/{}'.format(USER_INTENT_OUT_OF_SCOPE)}])
  
          return []
  
  
  class ActionDefaultAskRephrase(Action):
      """Default implementation which asks the user to rephrase his intent."""
  
      def name(self) -> Text:
          return ACTION_DEFAULT_ASK_REPHRASE_NAME
  
      async def run(self,
                    dispatcher: 'Dispatcher',
                    tracker: 'DialogueStateTracker',
                    domain: 'Domain') -> List[Event]:
          await dispatcher.utter_template("utter_ask_rephrase", tracker,
                                          silent_fail=True)
  
          return []
  