We'll provide a resolution on the basis of the Blancco app diagnostic results.
This item is eligible for free replacement, within 10 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you. For device-related issues in Apple iPhones, please contact Apple Customer Service. For Android smartphones, our Returns Centre will prompt you to download the Blancco app to diagnose issues with a defective smartphone. We'll provide a resolution on the basis of the Blancco app diagnostic results. In certain cases, we may also schedule a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution.