Parsing the SLA from Jira API
<p>I am currently in the process of using the Jira API to pull some data on tickets created into a separate database.</p>

<p>Tickets have been designed to follow ITIL standards and have a 'Time to first response' and a Time to resolution'</p>

<p>Both of these are retrieved in Jason as the following:</p>

<pre><code>      &lt;customfield_10110&gt;com.atlassian.servicedesk.internal.sla.model.SLAValue@619c2aec&lt;/customfield_10110&gt;
      &lt;customfield_10111&gt;com.atlassian.servicedesk.internal.sla.model.SLAValue@705770b9&lt;/customfield_10111&gt;
</code></pre>

<p>It looks like there is a Hex value, but how do I get that to show the actual TTR and TTFR value I see in the ticket?</p>

<p><a href="http://i.stack.imgur.com/xh6UP.png" rel="nofollow"><img src="http://i.stack.imgur.com/xh6UP.png" alt="enter image description here"></a></p>

<p>It seems this was a bug that was fixed in version 2.0</p>

python jira jira-rest-api